Patient Care Technician-FT-Family Medicine-Spanish Fork

Job Description

Job Description

At Revere Health, we believe there is a better path to healing and healthcare maintenance, and we’re working on this mission—one patient at a time. We’re a national leader in a movement called value-base care which aims to improve treatment outcomes and keep costs down. Our internal culture is one that promotes respect and consistently recognizes the impact that individual employees have on the mission of the organization.

Position Summary: The Patient Care Technician is a member of the Patient Communication Team responsible for supporting patient communication, appointment scheduling, and administrative coordination. This position helps ensure patients receive timely, professional, and courteous assistance while supporting efficient clinic operations. The primary responsibilities include answering patient calls, managing service request (SR) messages, coordinating prescription-related inquiries and test result requests, scheduling wellness visits, and directing patient concerns to the appropriate clinical staff. This position plays an important role in improving patient access, supporting preventive care initiatives, and reducing the administrative workload on Medical Assistants (MAs).

Essential Job Functions: * Answer incoming patient calls and respond to general patient inquiries in a professional and courteous manner. * Assist patients with appointment scheduling, follow-up questions, and navigating clinic services. *Provide excellent customer service while maintaining patient confidentiality. *Address patient concerns within the scope of the position and escalate issues as appropriate. *Patient Communication and Customer Service *Answer incoming patient calls and respond to general patient inquiries in a professional and courteous manner. *Assist patients with appointment scheduling, follow-up questions, and navigating clinic services. *Provide excellent customer service while maintaining patient confidentiality. *Address patient concerns within the scope of the position and escalate issues as appropriate. *Collaborate with the Patient Communication Team, Medical Assistants, providers, and front-office staff. *Follow established message-routing protocols and provider-specific instructions. *Perform other related duties as assigned.

Qualifications: *High school diploma or equivalent preferred. * Previous healthcare, medical office, call center, or customer service experience preferred. *Strong verbal and written communication skills. *Excellent organizational skills and attention to detail. *Ability to multitask and work effectively in a fast-paced medical office. *Professional, compassionate, and patient-focused demeanor. *Ability to use computer systems and learn electronic medical record workflows. *Ability to maintain confidentiality and exercise good judgment when handling patient information. *Bilingual in English and Spanish is a plus but is not required.

Hours:  M-F: 7:45 am -5:00 pm 4 days a week