Multi-Site Operations Manager

Multi-Site Operations Manager – Veterinary Services

Location: Norfolk, VA (or open to relocate to)

Compensation: $100,000 – $130,000 base (dependent on experience) + potential relocation package

About the Opportunity

We are seeking an experienced Multi-Site Operations Manager to lead operations across a growing, privately owned multi-site veterinary clinic in Norfolk, VA.

The business currently operates two sites , including a modern 8,000 sq. ft. multi-specialty hospital , with an additional clinic positioned for growth but not yet operating at full capacity. A key focus of this role will be to drive operational improvements, increase efficiency, and support the scaling and activation of the second location .

This is a high-impact leadership position with full accountability for a ~$5M P&L , working closely with clinical leadership to deliver strong financial performance, high standards of care, and an exceptional client experience.

Key Responsibilities

• Own and optimize P&L performance across both locations
• Oversee day-to-day operations , including scheduling, workflow, and case management
• Lead, develop, and hold accountable a multi-disciplinary team
• Drive operational efficiencies to support growth and expansion initiatives
• Play a key role in activating and scaling patient volume at the second clinic
• Support the continued growth of the practices while maintaining high standards of medicine and client care
• Monitor and analyze KPIs and performance metrics , implementing process improvements
• Partner with leadership on strategic planning, forecasting, and resource allocation
• Manage staffing alignment, budgeting, and cost control initiatives
• Build strong relationships with referring veterinary partners
• Ensure compliance with all regulatory and operational standards

Qualifications & Experience

• Proven experience in veterinary or healthcare operations management
• Experience leading 5+ DVM hospitals or multi-site environments preferred
• Strong commercial acumen , with experience managing P&L and KPIs
• A critical thinker with the ability to identify inefficiencies and implement scalable solutions
• Demonstrated ability to lead teams, drive accountability, and improve performance
• Excellent communication and problem-solving skills
• Comfortable working in a fast-paced, growth-oriented environment

What Success Looks Like

• Successful utilization and growth of the second clinic , increasing patient access and revenue
• A highly engaged and high-performing team culture
• Efficient, well-run operations across both sites
• Consistently strong clinical quality and client satisfaction
• Measurable improvements in financial performance and operational efficieny

If you are an operational leader looking to drive growth, improve performance, and make a tangible impact , we encourage you to apply.