Service Coordinator

Service Coordinator

PacifiCorp is seeking customer-centric candidates to grow and sustain our commitment to a culture of customer service excellence, environmental sustainability, inclusion & belonging. Responsibilities include customer communication, project tracking, data base entry and payroll processing. Other duties may include managing emails, letters, packages, phone calls and other forms of correspondence. Process paperwork for internal or external use across various work groups. Organize and maintain project data to assist management with reporting requirements. Assist other service coordinators as needed to meet team objectives and deliverables. Extended work shifts during emergency operations.

A Service Coordinator is an employee who represents the company while working in an office setting in a service center. This position may be hired as a Service Coordinator D, this is an entry level position and must demonstrate basic clerical skills, which will include keyboard proficiency, office etiquette as well as oral and written communication skills. The determination of these qualifications will be done by test. Applicant is expected to progress to a Service Coordinator A within twenty-four (24) months of accepting a Service Coordinator D position. The successful candidate will enter a two-year training program which may require overnight travel for up to a week at a time.

Requirements include High School or GED equivalent. Two years customer service experience. Proficient with Microsoft office suite. Must be detail oriented with a demonstrated ability to multi-task. Successful in passing clerical aptitude test as well as a typing test at 30 WPM. Ability to clearly communicate in person, in writing and over the phone.

Preferences include three to five years of experience in a utility field operations environment. Have two or more years of experience as a group or administrative assistant. Previous experience with SAP software and the ability to quickly learn proprietary software systems. Excellent time management and organizational skills. Proficient and accurate use of 10 key.

Benefits at PacifiCorp include medical, dental, and vision insurance; 401k with match fixed contributions, including a Roth and saving option; life insurance; additional voluntary benefits, including pet insurance; tuition assistance; mass transit pass for employees in our Portland and Salt Lake City offices; generous paid time off (PTO); paid short-term disability leave and long-term disability insurance; paid parental leave; paid bereavement leave; and employee assistance program supporting mental and emotional wellbeing.