Assistant Branch Manager (Anderson, IN)

Job Description

Job Description

Salary: Starting at $24.00/Hour

Position Purpose:

Assistant Branch Manager provides on-site leadership, motivation, and direction for the frontline branch staff, aligning the staff with Thrive Credit Unions performance and member service expectations. Additionally, the Assistant Branch Manager directs daily front-line operations, ensuring compliance with internal controls, operations controls, and risk management as directed by the Director of HR & Branch Operations and Branch Manager.

Front Line Duties and Responsibilities:

• Provides on-site leadership, motivation, and direction for the Branch staff, aligning the staff with Thrive Credit Unions performance and member service expectations.
• Directs daily front-line operations, including:
  • teller work
  • new account openings
  • balancing cash machines, including recyclers, ATMs, coin machines and vault.
  • Ensure proper cash supplies are ordered and in stock.
• Responsible for the direct Supervision of Branch frontline staff.
• Assists and supports the Branch Manager in maintaining appropriate staffing levels, team member supervision, and on-going team member development through consistent training, coaching and development activities.
• Assists and supports the Branch Manager in maintaining quality and professionalism of staff during their daily interactions with the membership
• Assists and support Branch Manager in cultivating and leading Thrives WOW Member Experience for membership.
• Will assume additional responsibilities necessary for the growth of the Branch, growth of the Branch staff, and as assigned
• In the absence of the Branch Manager, acts as the final branch authority in daily decisions and is accountable for such decisions
• Involvement in Thrive Credit Union promotional activities, community and professional organizations are integral to this position
• Accountable for understanding and applying government laws and regulations and Thrive Credit Union policies and procedures relating to the Anti-Money Laundering Regulations including but not limited to the Bank Secrecy Act (BSA), US PATRIOT ACT and OFAC
• Other job duties and responsibilities as assigned.
  

Lending Duties & Responsibilities:

• Work with the branch loan officers to ensure that members lending needs are being met.
• Learn the loan process of taking a loan application, processing a loan and disbursing a loan.
• Fill in to take loan applications when loan officers are out of the office.

Qualification Requirements:

• High school diploma or equivalent.
• 2-3 years of financial services industry experience or 3-5 years of supervisory experience in a retail environment.
• Excellent human relations skills, including verbal and written communication skills
• Obtain clear understanding of Thrive Credit Union mission, vision, and values and ability to communicate them to others.
• Must be able to ensure team and self are prepared to handle ever-changing member needs in a constantly-changing and sometimes stressful environment
• Self-Motivated
• Builds rapport in an open, friendly, and accepting way
• Able to organize, prioritize and delegate (if needed) daily tasks.
• General understanding of related computer applications.
• Able to diffuse and resolve conflicts in an efficient manner.

Work Environment & Physical Demands
This position operates in a professional office environment and requires prolonged periods of sitting, computer use, and communication via telephone and electronic channels. Reasonable accommodation may be made.

This job description should not be construed to imply that these requirements are the exclusive standards of the position. Employees will be required to follow other instructions and perform other related duties as required by their sup ervisors. Thrive Credit Union is an equal opportunity employer and does not discriminate based on protected status. This job is not a contract and does not alter at-will employment.