Triage Registered Nurse

Description Triage Registered Nurse Job Type Full‑time, non‑exempt Compensation The starting pay is $71,642 per year and increases with years of relevant experience. Job Location Administration – Hamilton, Ohio Company Profile Primary Health Solutions is a non‑profit, safety‑net healthcare provider serving Southwest Ohio with centers and school‑based centers in Hamilton, Fairfield, Middletown, Oxford, Dayton, and Trenton. We provide primary care, women's health, behavioral health, dental and vision services for all ages. A day in the life of a Triage RN Clinical Support Requirements Assists patients in answering routine questions, resolving minor difficulties, and giving directions to patients as authorized by the Provider. Documents all patient communication in patient charts to include any Provider directed instructions. Supports the patient through the education and assistance of various drug programs. Provides education and support to patients and families. Schedules appointments as needed. Facilitates coordination of care following hospital, ER utilization or follow‑up from specialty providers. Advises patients regarding payment options to include assistance programs, slide and commercial insurance eligibility. Assists patients in basic self‑management goal setting. Customer Service Requirements Provides excellent customer service to callers on a multi‑line telephone system. Must be able to communicate effectively with providers, patients, and the public. Must be able to work as a team with other members of the call center and the employees within the health center. Answers the phone, takes messages, and routes them to the appropriate area in a timely manner. Applies basic active listening and behavior modification principles in goal discussions with patients. Core Competencies Customer Service: Committed to increasing customer satisfaction, setting proper customer expectations, assuming responsibility for solving customer problems, and ensuring commitments to customers are met. Communication: Understands and communicates effectively with others using a variety of contexts and formats, including writing, speaking, reading, listening, and interpersonal skills. Dependability: Meets commitments, works independently, accepts accountability, handles change, sets personal standards, stays focused under pressure, and meets attendance/punctuality requirements. Quality: Is attentive to detail and accuracy, is committed to excellence, looks for improvements continuously, monitors quality levels, finds root causes of quality problems, owns and acts on quality problems. Productivity: Manages a fair workload, volunteers for additional work, prioritizes tasks, develops good work procedures, manages time well, and handles information flow. Requirements Graduation from an accredited RN program. RN License; must hold a current, valid license in the state of Ohio. Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of the organization. Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Ability to gain knowledge of current practice management systems, Microsoft Office Suite, Internet, and Intranet. Spanish language skills desirable. Knowledge of examination, diagnostic, and treatment room procedures. Knowledge of medical equipment and instruments to administer patient care. Skill in taking vital signs. Skill in maintaining records and recording test results. Skill with geriatric patients and patients in lower socio‑economic sectors of the community. Company Benefits and Perks Retirement Plan with 3% Employer Contribution Employer Paid Life Insurance Plan Medical, Dental, Vision Coverage Health Savings Account with Employer Contribution Generous Paid Time Off Corporate Discounts Wellness Program Success Coach SmartDollar #J-18808-Ljbffr