Care Coordinator

Care Coordinator Position

At Harbor Health, we're looking for Care Coordinators in Austin, TX to help us transform the way primary care is delivered and how patients are served. Harbor Health is an entirely new multi-specialty clinic group in Austin, TX utilizing a modern approach to co-create health with those who get, give, and pay for it, allowing everyone to fully flourish. Join us as we build a fully integrated system that connects care to a better payment model that truly puts the human being at the center. We're creating care that's more accessible. Effective. Efficient. With solutions that are value-based, physician-driven and patient-centered. To accomplish this, we're looking for individuals who share our sense of excellence, are ready to embrace change, and never settle for the status quo. Individuals who have the confidence to lead but the humility to never stop learning.

Integral to our clinic operations team, the Care Coordinator plays a pivotal role in efficiently managing and organizing incoming clinical communications, ensuring timely responses, and facilitating effective communication between providers and patients. As a new member of Harbor Health, you'll work closely with our clinic care team to manage clinical inboxes, and address patient questions and concerns. This position requires strong organization skills, attention to detail, and a thorough understanding of clinical terminology and procedures.

Our Care Coordinators will be responsible for the following:

• Monitor and prioritize incoming clinical communications, including patient cases and portal messages.
• Organize and prioritize incoming messages based on urgency, patient priority, and clinical relevance. If applicable, ensure that any communications are routed to the appropriate clinician or clinic staff for timely review and response, including escalating any urgent messages to the appropriate personnel for immediate attention.
• Serve as a liaison between providers, patients, and other stakeholders. Facilitate communication between clinicians regarding patient care plans, test results, and/or treatment updates.
• Maintain accurate records of all incoming and outgoing communications. Document patient inquiries, responses, and follow-up actions in electronic health records (EHR) or other designated systems.
• Review outgoing communications for accuracy, completeness, and adherence to clinical guidelines.
• Identify opportunities for process improvement and efficiency enhancement in clinical communication workflows.
• Collaborate with healthcare professionals to develop and implement best practices for inbox management.
• Provide training and support to clinical staff on effective inbox management techniques and tools.
• Offer guidance on navigating electronic communication platforms and EHR systems.
• Address inquiries and troubleshoot issues related to inbox management as needed.
• Participate in special initiatives at the direction of market leaders.

What success looks like in this role:

• Achieving objectives by effectively managing multiple tasks at one time
• Maintaining an organized and systematic workflow that results in goals being met
• Flexibility in an ambiguous and dynamic environment, maintaining a positive and "can do" attitude
• A passion for changing the way healthcare is experienced for complex and/or disadvantaged patients and communities
• Demonstrated strength-based approach to collaborative problem solving
• Effective engagement of diverse populations (age, ethnic groups, socio-economic levels, etc.) with exhibited cultural sensitivity
• A willingness to learn on your own and take initiative
• Demonstrated honesty and following through on commitments
• The ability to problem-solve on the spot and identify issues that need escalated
• A low ego and humility; an ability to gain trust through good communication

Successful Care Coordinators will have:

• 3+ years of experience in a medical office or health care setting
• 2+ years working as a Medical Assistant
• Comfort with technology including the Microsoft suite of products
• Up to date Medical Assistant Certification preferred
• Prior experience using electronic health record including data capture, data mining and reporting

If you are passionate about health care and you want to create something new together, please apply to be a part of our team!