HR Generalist

HR Generalist

Everyday Coffee Company is a rapidly scaling Dunkin' franchise partner, opening hundreds of locations annually across multiple states. As we grow, we are building a best-in-class people infrastructure to support high-volume hiring, compliance, performance management, and employee experience at scale.

We are seeking an experienced HR Generalist to serve as a core operator within the People Team. This role will support frontline and management employees across multiple states, ensuring consistent HR practices, legal compliance, and a positive, people-first culture.

The ideal candidate is highly organized, service-oriented, and thrives in a fast-paced, multi-location environment. This role is critical to keeping our people systems, policies, and processes running smoothly as we scale.

This role ensures:

• Consistent, compliant HR practices across all locations
• Strong support for managers navigating employee relations
• Scalable onboarding, offboarding, and performance processes
• A positive employee experience in a high-growth environment

Key Responsibilities

• Employee Relations & Compliance
• Serve as the first point of contact for employee relations issues
• Investigate and resolve workplace concerns in partnership with leadership
• Ensure compliance with federal, state, and local employment laws
• Support corrective action, documentation, and termination processes
• Maintain accurate employee records and confidential files
• HR Operations & Systems
• Administer HRIS systems (e.g., ADP, Oracle HCM, Workday, UKG)
• Support onboarding, offboarding, job changes, and promotions
• Ensure accurate employee data and system integrations
• Generate HR reports (turnover, headcount, compliance metrics)
• Talent Support & Onboarding
• Support recruiting and hiring workflows as needed
• Coordinate onboarding and orientation sessions
• Ensure smooth new hire experiences and system readiness
• Track completion of training and compliance requirements
• Performance & Development
• Administer performance review cycles
• Support coaching and performance improvement plans
• Facilitate training and development programs
• Assist with succession planning and leadership development
• Benefits & Payroll Support
• Support benefits administration and employee inquiries
• Partner with Payroll on audits, corrections, and issue resolution
• Assist with leave administration (FMLA, ADA, workers' comp)

Qualifications

• Required
• Bachelor's degree in Human Resources or related field
• 3+ years of HR experience in a multi-state environment
• Strong knowledge of employment law and HR best practices
• Experience with HRIS platforms (ADP, Workday, UKG, Oracle, etc.)
• Exceptional communication and problem-solving skills
• High discretion with confidential information
• Preferred
• Experience in QSR, retail, or hospitality environments
• PHR, SHRM-CP, or similar certification
• Experience supporting rapid growth or startup environments
• Payroll or benefits administration experience

Key Competencies

• Strong attention to detail
• Service-oriented mindset
• Ability to manage competing priorities
• Calm under pressure
• Strong documentation skills
• Relationship builder across field and corporate teams

Benefits

• Competitive salary based on experience
• Bonus eligibility (if applicable)
• 401(k)
• Medical, Dental, Vision Insurance
• Paid Time Off
• Growth and leadership development opportunities
• Opportunity to build foundational systems in a high-impact role