Administrative Medical Office Lead | CMA or LPN Preferred

Administrative Medical Office Lead

Cottonwood, MN $46,009 - $62,099 a year

Job Type: Full Time

Job Summary: This role supports the organization, coordination, and supervision of activities related to physician practice secretaries and Medical Assistants as outlined in the organizational chart. Acts as a key resource in the absence of the Practice Coordinator or as assigned by leadership. Responsible for maintaining smooth front and back office operations and overseeing staff to ensure excellent patient service and efficient practice management.

Front Office Responsibilities:

- Manage typing, copying, and creation of forms and reports, ensuring timely and accurate communication. - Handle phone calls, voicemails, and paging for physicians and staff, ensuring coverage at all times. - Maintain filing and correspondence for patient and non-patient related documents. - Provide feedback to improve front office efficiency. - Utilize electronic medical records (EMR) proficiently for all front office duties.

Clinical Patient Care Responsibilities (MA or LPN):

- Deliver direct and delegated patient care, recognizing normal and abnormal patient parameters. - Respond to calls, triage appropriately, and provide patient education and reassurance. - Ensure accurate and complete medical records, prepare patients for exams, and obtain vital signs and histories. - Communicate patient conditions to physicians and document accordingly. - Assist with testing, treatments, minor surgeries, and medication administration under physician supervision. - Manage referrals, test results, consents, and patient education materials.

Administrative Duties:

- Oversee daily operations of secretaries, receptionists, and Medical Assistants across multiple locations. - Represent the department in public relations, committees, and educational activities. - Manage staffing, scheduling, operations, and training in collaboration with the practice coordinator. - Maintain safe operation of equipment and coordinate repairs. - Plan and implement staff development and educational programs. - Prepare departmental records, reports, policies, and procedures. - Assist with performance reviews for supervised staff.

Education and Experience: - Associate degree or equivalent required. Candidates pursuing a bachelor's degree with at least two years completed coursework may be considered. - Completion of an accredited Medical Assistant or Nursing (LPN) program required or must be completed within three years of hire. - Minimum of five years experience as a secretary, receptionist, or Medical Assistant. This position operates within a regional healthcare setting in the Midwest United States, offering a supportive and collaborative environment focused on quality patient care and operational excellence.