Site Operations Supervisor II

Lead Operations. Empower Teams. Elevate Patient Care.

TRA Medical Imaging is seeking an experienced and dynamic Site Operations Supervisor II (SOS II) to lead operational excellence across our Olympia and Lakewood outpatient imaging centers. This leadership role is ideal for a healthcare operations professional who thrives in a fast-paced environment, excels at developing high-performing teams, and is passionate about delivering exceptional patient experiences.

As a Site Operations Supervisor II, you will oversee daily clinic operations, staffing, workflow optimization, accreditation readiness, patient satisfaction, and financial stewardship while partnering with physicians, radiologists, modality specialists, and executive leadership to drive organizational success.

This role will supervise both the Olympia and Lakewood locations and requires regular travel between sites.

Pay and Benefits

Compensation

$77,863 - $97,667 annually

Compensation is based on relevant experience, skills, and abilities.

Benefits + Perks

At TRA, we believe in supporting our employees both professionally and personally.

• Medical, dental, and vision insurance
• Health Savings Account (HSA) and Flexible Spending Account (FSA) options
• Employee Assistance Program (EAP) with mental health and wellness resources
• Basic life insurance and long-term disability coverage
• Robust 401(k) package:
• Automatic 3% employer contribution beginning on day one
• Up to 3% employer match
• Accrue up to 17 days of PTO annually for eligible new employees
• Generous PTO rollover and PTO cash-out opportunities
• 9 paid holidays
• Annual automatic compensation growth path
• Profit sharing program
• Legal and Identity Protection benefit options
• Additional voluntary benefits available

What You'll Do

Operational Leadership

• Oversee operations for multiple outpatient imaging centers
• Ensure efficient patient flow, operational continuity, and exceptional customer service
• Collaborate with leadership to standardize workflows and improve operational performance
• Develop and implement strategies that support clinic growth, efficiency, and service excellence
• Monitor patient volumes, staffing needs, and operational metrics to meet organizational goals
• Manage site budgets and operational resources

Team Leadership & Development

• Lead, coach, mentor, and develop clinical and administrative staff
• Manage employee performance and support professional growth
• Coordinate onboarding and ongoing staff training
• Foster a culture of accountability, teamwork, and continuous improvement
• Partner with radiologists, modality specialists, and leadership to ensure operational success

Staffing & Workforce Management

• Manage schedules and staffing allocations
• Approve and track employee timecards, PTO, overtime, and leave requests
• Collaborate with Human Resources and Payroll to ensure compliance with employment regulations
• Support workforce planning initiatives

Quality, Compliance & Accreditation

• Maintain accreditation readiness and regulatory compliance
• Lead quality improvement initiatives
• Monitor patient and staff safety programs
• Coordinate equipment maintenance and operational continuity plans

Site & Resource Management

• Oversee facility improvement projects and capital equipment initiatives
• Manage supply purchasing and resource allocation
• Collaborate with Marketing to monitor patient and referring provider satisfaction metrics

Qualifications

Required

• High School Diploma or GED
• Strong leadership, organizational, and problem-solving skills
• Excellent communication and interpersonal abilities
• Ability to manage confidential information with discretion
• Demonstrated customer service excellence
• Ability to effectively manage multiple priorities in a fast-paced healthcare environment

Preferred

• Bachelor's degree
• 2–4 years of supervisory or management experience in a multi-modality radiology clinic, imaging center, or hospital setting
• Experience with RIS/PACS systems
• Experience managing healthcare operations, staffing, and accreditation activities

Ideal Candidate

You are:

• A collaborative healthcare leader who builds trust and accountability
• Experienced in outpatient healthcare operations
• Skilled at balancing patient satisfaction, employee engagement, and operational performance
• Comfortable making data-driven decisions and solving complex operational challenges
• Passionate about creating exceptional patient and employee experiences

About TRA Medical Imaging

TRA Medical Imaging is a premier, physician-owned and physician-led radiology practice with a 100+ year history of serving the communities of the South Puget Sound region. Centered in Tacoma, Washington, TRA has a geographic presence extending from Seattle to Olympia.

We are led by approximately 100 subspecialized radiologists who take pride in delivering high-quality, patient-centered care while fostering a culture that feels more like a family than a corporation.

TRA takes pride in diversity, inclusion, collaboration, and professional growth. Our mission is simple:

Trust our family to care for yours.

Our commitment to culture is evidenced by our certification as a Great Place to Work® and our ongoing investment in employee development, engagement, and well-being.

As an independent, stable, and diversified practice, we offer a transparent, collaborative environment where employee contributions are valued and professional growth is encouraged.

Why Join TRA?

• Work with a highly respected, physician-led organization
• Join a collaborative culture recognized as a Great Place to Work®
• Make a direct impact on patient care and operational excellence
• Enjoy strong leadership support and professional development opportunities
• Build your career with a trusted healthcare organization serving the South Sound since 1918