Pharmacy Operations Product Manager

Pharmacy Operations Product Manager

At Gifthealth, we're revolutionizing the way people experience healthcare by simplifying the process of managing prescriptions and health services. Our mission is to provide a seamless, personalized, and efficient healthcare experience for all our customers. We're a dynamic, innovative, and customer-centric company dedicated to making a positive impact on people's lives.

Position Summary

Reporting to the Lead Technical Product Manager Pharmacy Operations, the Pharmacy Operations Product Manager is responsible for defining, improving, and scaling the systems that power dispensing, inventory, shipping, and fulfillment operations. This role partners closely with pharmacists, operations, engineering, and compliance teams to translate real world workflows into dependable, compliant, and efficient product solutions. Success in this role requires strong product judgment, direct operational engagement, and the ability to balance patient safety, regulatory requirements, and operational efficiency.

We are seeking a Pharmacy Operations Product Manager to support the product team. This position plays a critical role in delivering high value, sustainable pharmacy operations products, ensuring alignment with organizational goals, operational excellence, and compliance standards.

Key Responsibilities

• Owns the pharmacy operations product surface, including dispensing workflows, inventory management, shipping, fulfillment, and operational dashboards that support day-to-day pharmacy execution
• Observes pharmacy operations centers to observe workflows, shadows pharmacists and operations staff, and develops deep, practical domain expertise
• Translates operational observations and pharmacy domain knowledge into clear, actionable product requirements, specifications, and documentation that engineering teams can implement effectively
• Partners closely with pharmacy and operations leadership to align on priorities, communicate product roadmaps, and ensure product investments support operational and business goals
• Incorporates AI tools directly into the product development workflow to accelerate requirements drafting, synthesize research and feedback, and prototype operational workflows
• Identifies opportunities to improve operational efficiency, accuracy, and scalability by proactively surfacing workflow gaps, system limitations, and automation opportunities
• Acts as a trusted product counterpart for pharmacy operations, balancing regulatory requirements, patient safety, and operational realities while delivering products that work in real-world pharmacy environments

Qualifications

• Education: Bachelor's degree in business administration, management, marketing or related field OR equivalent practical experience (Required)
• Licensure/Certification: None
• Experience: 25 years of relevant experience in product management or an adjacent role (Required)
• Experience owning a project end-to-end with meaningful trade-off decisions (Required)
• Experience in pharmacy, healthcare, logistics, supply chain, or operations (Preferred)
• Experience building products for non-technical or frontline users (Preferred)
• Experience in regulated or high-stakes environments (Preferred)
• Knowledge, Skills, & Abilities:
• Knowledge of basic product management fundamentals and operational environments and frontline worker contexts (Required)
• Knowledge of pharmacy, healthcare, logistics, supply chain, or operations industry; regulated or high-stakes environments where errors have real consequences; and AI productivity tools, including prompt driven drafting, synthesis, and rapid prototyping
• (Preferred)
• Basic product skills (discovery, trade-off reasoning, working with engineering) (Required)
• Ability to operate with a high level of ownership, initiative, and accountability while learning and mastering a new or evolving domain (Required)
• Ability to clearly communicate with both technical and non-technical stakeholders, building trust with pharmacists, operations staff, and operations leadership (Required)
• Ability to directly observe operations and learn operational needs, translating observed inefficiencies and pain points into actionable product specifications (Required)
• Ability to write specifications and requirements for complex operational workflows (Preferred)
• Ability to navigate regulated environments with appropriate care and attention to risk (Preferred)
• Ability to communicate roadmap and priorities clearly to non-technical operations partners (Preferred)

Work Environment

• Location: On-site (Columbus, OH or Mesa, AZ)
• Schedule: 8:00 A.M. to 5:00 P.M. Monday through Friday with night and weekend hours on occasion as determined by the needs of the business and cross-facility travel as needed
• Regular meetings with internal pharmacists, fulfillment, shipping, Engineering, and Operations Leadership teams.

Key Essential Functions

• Must be able to remain in a stationary position for extended periods while writing or reviewing documentation
• Must be able to work on a computer for the entire shift
• Must be able to attend virtual meetings with cross-functional teams

Employment Classification

Status: Full-time FLSA: Exempt

Equal Employment Opportunity (EEO) Statement

Gifthealth is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, transgender status, national origin, age, disability, veteran status, or any other legally protected status.

We celebrate diversity and are committed to creating an inclusive environment for all employees. If you do not meet every requirement but still feel you would be a great fit for this role, we encourage you to apply!

Disclaimer

This job description is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all responsibilities, duties, or skills required of personnel. Gifthealth reserves the right to modify job duties or descriptions at any time.

Salary Description $106,349 - $132,937