Patient Care Coordinator

American Hearing Care is seeking a friendly, organized, and patient-focused Patient Care Coordinator (PCC) to support the daily operations of our clinic. This role serves as the first point of contact for our patients, ensuring everyone receives a welcoming and professional experience. Position Overview The Patient Care Coordinator manages front office operations, schedules appointments, assists patients with administrative needs, and helps ensure the clinic operates efficiently each day. This is an excellent opportunity for someone who enjoys helping people, staying organized, and contributing to a patient-focused healthcare environment. Key Responsibilities Manage incoming phone calls and schedule patient appointments Conduct a high volume of daily outbound calls for appointment confirmations, follow-ups, and patient re-engagement Welcome, check in, and assist patients and walk-ins with professionalism and efficiency Verify insurance eligibility and benefits with carriers Enter and maintain accurate patient information in the system Process point-of-sale (POS) transactions, including collecting payments and issuing receipts. Clean hearing aids and assist patients with basic device maintenance Maintain an organized, professional front office environment Deliver a high level of customer service while building positive patient relationships Qualifications At least 2 years of administrative, customer service, or medical office experience Strong communication and interpersonal skills with a friendly, professional demeanor Basic computer proficiency, including Microsoft Office (Word and Excel) Strong organizational skills and attention to detail Ability to manage multiple responsibilities in a fast-paced environment A growth mindset with a willingness to learn and adapt Compensation & Benefits Pay Rate: $18.00 – $22.00 per hour Medical, dental, and vision insurance 401(k) retirement plan Paid time off (PTO) Major holidays off Comprehensive training and professional development Supportive and collaborative work environment Application Process To ensure a smooth and efficient hiring process, please submit all applications online through our official application portal. PLEASE DO NOT VISIT OUR PHYSICAL LOCATION OR CALL REGARDING OPEN POSITIONS. This allows our team to focus on patient care while ensuring all candidates receive equal consideration. We appreciate your understanding and look forward to reviewing your application.