HVAC Service Manager

Job Description

Job Description

Service Manager – HVAC Division
Compensation: $80,000–$110,000 + performance-based bonus opportunity
Classification: Salaried Exempt | Full-Time

Join Our Winning Team!

At Len the Plumber Heating & Air, we live by our motto: “We Treat Your Home Like It’s Our Home.” That same philosophy applies to our team—we treat our employees like family, too. Whether you’re out in the field or supporting customers from the office, you’ll be part of a company that values your skills, respects your time, and helps you grow both personally and professionally.

Why join our team?

• Top-Tier Pay: Competitive pay rates with incentive opportunities
• Fully Stocked Trucks: Company-provided vehicle with gas card and tools
• Ongoing Training: Paid technical training, certifications, and development programs
• Top Branch Leaders: Horsham Branch known for its leadership team! Come work for the best!
• Comprehensive Benefits: Health, dental, and vision insurance, 401(k) with company match, paid time off (PTO), and paid holidays
• Career Growth: Clear paths for advancement into leadership or specialization
• Strong Company Culture: Team outings, employee appreciation events, and supportive leadership
• Steady Work: Year-round residential and light commercial projects

  What You ’ll Do:  

• Revenue Growth : Driving team performance to meet daily, weekly, and monthly sales goals.
• Team Leadership : Hiring, training, and coaching technicians to maximize performance and customer satisfaction.
• Daily Operations : Managing schedules, inspecting vehicles and uniforms, and resolving employee or customer concerns promptly.
• Customer Service Excellence : Responding to customer complaints professionally to build strong, lasting relationships.
• Process Optimization : Evaluating and enhancing service methods to increase efficiency and productivity.
• Participate in ongoing training to advance your skills and certifications. 
• Direct and monitor service tasks, ensuring objectives and sales goals are met.
• Manage administrative tasks like invoicing, new orders, and inventory tracking.
• Audit technician work and customer service to maintain the highest standards.
• Resolve recurring issues and develop solutions to improve operations.
• Train new employees in company procedures and safety standards.
• Stay updated on industry regulations , tools, and techniques to ensure compliance and innovation

What We Are Looking For:  

• Valid driver’s license a MUST. 
• High school diploma or equivalent. 
• Leadership Skills: Ability to motivate and drive a team to achieve revenue, efficiency, and customer service goals.
• Problem-Solving: Strong ability to analyze complex situations and develop effective solutions.
• Tech-Savvy: Familiarity with Service Titan and Nexstar preferred, and proficiency in Microsoft Office.
• Comfortable working in attics, crawl spaces, and tight environments. 
• Excellent communication, problem-solving, and customer service skills. 
• Professional appearance, positive attitude, and team-oriented mindset. 
• Ability to lift up to 50lbs, climb ladders, work in attics, crawl spaces, and other residential environments. 
• Experience using  ServiceTitan or similar software a PLUS 
• 5 plus years of relevant trade experience.
• HVAC Service experience is a strong plus and highly valued for this role.

You’ll Be a Great Fit If You…
Inspire teams and elevate standards in safety, quality, and customer service.
Use data and KPIs to drive decisions and continuous improvement.
Thrive in a fast-paced, growth-oriented environment and lead with urgency and integrity.

Disclaimer

The above job description is not intended as, nor should it be construed as, exhaustive of all responsibilities, skills, efforts, or working conditions associated with this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this job.

EOE