DTC Area Manager

Job Description

Job Description

ABOUT US

We’re a growing 3PL (third-party logistics) company dedicated to excellent service and innovative fulfillment solutions. At our Fairfield, OH facility (OH1), we’re hiring a DTC Outbound Area Manager to lead our Direct-to-Consumer fulfillment operation — driving daily performance, managing a team of leads and associates, and making sure every single order ships accurately and on time.

WHAT YOU’LL DO

• Manage daily DTC outbound fulfillment performance — accuracy, on-time shipment, and order completeness across all shifts

• Lead, coach, and develop DTC team leads and their fulfillment crews to consistently hit performance targets

• Conduct team meetings, hold associates accountable to productivity and quality standards, and address performance issues directly

• Train new hires on DTC SOPs, picking and packing workflows, carrier requirements, and quality checks

• Manage and optimize labor hours daily to meet revenue goals while maintaining accuracy, quality, and safety

• Monitor order queues, wave planning, and packing stations to keep DTC flow moving without bottlenecks

• Partner cross-functionally with Inbound, Inventory, IT, and Client Relations to ensure DTC orders ship cleanly

• Enforce compliance with carrier routing requirements, packaging standards, and DTC SLAs to prevent chargebacks and re-ships

• Identify and escalate operational risks, bottlenecks, and process gaps — then drive the fix

• Support continuous improvement initiatives to reduce error rates, improve throughput, and lower cost per unit

• Be available and present during peak seasons, volume surges, and DTC client launches

• Participate in client calls and provide operational updates as needed

WHAT WE’RE LOOKING FOR

• Experience: proven leadership in a high-volume DTC fulfillment, e-commerce, or 3PL environment

• Leadership & Accountability: you develop your team, hold people to standards, and don’t avoid hard conversations

• DTC Knowledge: you understand consumer order fulfillment, carrier compliance, packaging standards, and SLA management

• Operations Mindset: data-driven, floor-first leader who manages by metrics and coaches in the moment

• Safety: OSHA basics and a safety-first mindset — you protect your people

• Communication: clear, professional, and direct — comfortable presenting updates to leadership and joining client calls

• Bilingual: English/Spanish preferred

• Physical: on your feet most of the shift · lift up to 50 lbs as needed

WHY JOIN US

• Direct impact on DTC operations and client satisfaction from day one

• Leadership Bonus Plan — your performance is rewarded

• Collaborative and supportive team environment at our OH1 facility

• Real growth potential as our company continues to expand across multiple sites

• Be part of a team that moves fast, solves problems, and gets things done

• Leadership bonus

iDrive Fulfillment is a fast-growing, premium third-party logistics (3PL) provider serving well-known customers. We manage end-to-end fulfillment, storing products in our advanced warehouses, processing orders, and shipping to consumers and retailers. With operations in Utah, Kentucky, and Ohio, we leverage our proprietary warehouse management system (WMS) technology to deliver exceptional service and efficiency our customers love.

Company Description

iDrive Fulfillment is a fast-growing, premium third-party logistics (3PL) provider serving well-known customers. We manage end-to-end fulfillment, storing products in our advanced warehouses, processing orders, and shipping to consumers and retailers. With operations in Utah, Kentucky, and Ohio, we leverage our proprietary warehouse management system (WMS) technology to deliver exceptional service and efficiency our customers love.