Office Staff - Bilingual Spanish, Full Time

Office Staff Position Be the Friendly Voice of Mental Health Support

Welcome to Wellity Health where we are committed to achieving true equity in mental health. We aim to provide equitable and accessible care to individuals from all backgrounds and we are committed to reducing mental health symptom severity, reducing and/or eliminating the need for utilization of higher levels of care, and foster lasting positive outcomes for our adolescent consumers and their loved ones in our intensive outpatient setting.

Are you someone who enjoys bringing order to a busy day, helping others with compassion, and keeping everything running smoothly? Do you have prior experience working in a medical or mental health office setting? Do you enjoy working with technology and learning new processes? If so, you might be just who we're looking for!

At Wellity Health, we are committed to providing accessible, high-quality mental health care to underserved populations. As part of our office staff team, you'll be the first point of contact for many of our clients, helping create a welcoming, efficient experience.

This position is open to bilingual, Spanish speaking candidates only.

What You'll Be Doing

In this Full-Time, Non-Exempt (hourly), in-office position, your organization, communication skills, and attention to detail will shine in this role. Here's what your days will look like:

• Answer Calls & Schedule Appointments You'll assist clients with scheduling, rescheduling, and general inquiries, ensuring they feel supported every step of the way.
• Verify Insurance & Explain Coverage You'll work with insurance companies to verify eligibility and help clients understand their coverage.
• Prepare Patient Records From registration to appointment preparation, you'll ensure records are complete, accurate, and HIPAA-compliant.
• Assist Clinical Staff You'll support therapists and nurse practitioners by managing paperwork, scheduling, and other clerical tasks.
• Maintain a Welcoming Office Environment You'll help keep our workspace clean, organized, and inviting for both clients and staff.

What a Day in This Role Looks Like

Your day begins in the office with checking emails and G-chats to stay connected with Wellity providers. You review calendars for your assigned clinicians, ensuring appointments are accurately scheduled and up-to-date. As patient questions come in via phone and email, you respond with clarity and compassion, making sure they have the information they need.

Throughout the day, you'll create and send Zoom links for upcoming telehealth sessions while coordinating with colleagues to handle high-priority tasks. You juggle these responsibilities with ease, knowing that clear communication and organization help the entire team operate smoothly. Before wrapping up, you double-check tomorrow's appointments and confirm that all necessary documentation is complete.

What It Takes to Succeed in This Role

Must-Have Skills & Experience:

• Fluent Spanish language skills -- not just conversational Spanish, but the ability to discuss clinical matters with Spanish-speaking clients.
• Prior Medical or Mental/Behavioral Health Office experience You are familiar with the world of insurance, scheduling, and EHRs.
• Ability to Learn New Technology - This job centers around our various technologies, from our Electronic Health Records system to helping clients navigate Zoom, you'll navigate through each system with ease
• Customer Service Excellence You enjoy helping people and can communicate clearly, especially when clients are nervous or uncertain.
• Strong Organization & Attention to Detail You can manage multiple tasks without missing important details.
• Tech Proficiency You're comfortable with Google Workspace (Docs, Sheets, Gmail, Calendar) and can learn new systems quickly.
• Professional Communication You can speak and write clearly and professionally.
• Punctuality & Reliability You can consistently get to work on time and adhere to a set schedule.
• Attendance & Consistency You can maintain regular, reliable attendance to support the team's daily operations.
• Physical Capabilities You can sit or stand at a computer for extended periods.

Soft Skills That Make a Difference:

• Adaptability & Flexibility You can easily pivot from one task to another, adjusting to changing priorities with ease.
• Empathy & Patience You understand that clients may be facing emotional challenges and respond with compassion.
• Problem-Solving When issues arise, you stay calm, think clearly, and find solutions.
• Learner Mindset - You are open and eager to to learn new tasks and skills both by asking others for help and by utilizing available resources in doing so.
• Team Player Mentality You enjoy working collaboratively and supporting your colleagues.

Why You'll Love Working Here

Mission-Driven Impact Every day, your work will help people access life-changing mental health care.

Room to Grow This entry-level role has opportunities for growth and development.

Supportive Team Environment We work together to make a difference.

Ready to Apply?

If you have a heart for helping others and the skills to keep our office running smoothly, we'd love to meet you! Apply today and join us in making mental health care more accessible and compassionate for all.

Please note pay rates are dependent on experience and the higher rates require bilingual Spanish language skills.