Unemployment Compensation Tax Technician - Employer Account Services

THE POSITION

The Unemployment Compensation Tax Technician role with the Office of Unemployment Compensation Tax Services (OUCTS) offers a chance to make a real difference for employers across Pennsylvania. This position provides an exciting opportunity to build strong analytical skills and gain expertise in managing complex account issues. The work is engaging, meaningful, and supports the smooth function of state programs. Join the Central Operations Divisions (COD), Employer Account Services (EAS) team that values growth and dedication as you help employers navigate important processes.

DESCRIPTION OF WORK

This position focuses on managing and resolving employer account issues within the UC Tax system. The role requires independent analysis, application of UC law, and ongoing problem solving. As an Unemployment Compensation Tax Technician, you will perform the following duties: Account Management: Review employer account information and take action to maintain accurate records Experience Rating Work: Apply experience rating rules by examining data and calculating applicable rates Issue Resolution: Research account discrepancies and recommend adjustments or further investigation Customer Support: Respond to employer inquiries by researching issues and preparing clear written guidance Process Improvement: Provide feedback that supports improvements to business processes and practices Team Collaboration: Participate in meetings, training sessions, and special projects as assigned Interested in learning more? Additional details regarding this position can be found in the position description. Work Schedule and Additional Information Full-time employment Work hours are 8:30 AM to 4:30 PM, Monday - Friday, with a 30-minute lunch. Work hours may vary based on operational needs. Telework: You may have the opportunity to work from home (telework) part-time, up to 3 days per week. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg. The ability to telework is subject to change at any time. Additional details may be provided during the interview. Salary:In some cases, the starting salary may be non-negotiable. You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices. Required Experience, Training & Eligibility

QUALIFICATIONS

Successful completion of the Unemployment Compensation Tax Technician Trainee program (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); or Two years of experience in maintaining financial records, bookkeeping, tax preparation, or clerical accounting; or An equivalent combination of experience and training. Other Requirements You must meet the PA residency requirement . For more information on ways to meet PA residency requirements, follow the link and click on Residency Guidelines. You must be able to perform essential job functions. Legal Requirements This position will have access to Federal Tax Information (FTI) and is subject to the provisions of IRS Publication 1075 (Pub 1075) which requires you to pass an enhanced background check prior to beginning employment. Under Pub 1075, acceptance of a conditional offer of employment will require submission to and approval of satisfactory criminal history reports, including but not limited to: a fingerprint-based federal records check; a PA State Police clearance; a check of local law enforcement agencies where you have lived, worked, and/or attended school within the last five (5) years; and a citizenship/residency verification. Veterans Pennsylvania law (51 Pa. C.S. 7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to and click on Veterans. Telecommunications Relay Service (TRS) 711 (hearing and speech disabilities or other individuals). If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date. The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.

EXAMINATION INFORMATION

Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam). Your score is based on the detailed information you provide on your application and in response to the supplemental questions. Your score is valid for this specific posting only. You must provide complete and accurate information or: your score may be lower than deserved. you may be disqualified. You may only apply/test once for this posting. Your results will be provided via email. #J-18808-Ljbffr Commonwealth of Pennsylvania