Bilingual (English/Spanish) Member Service Representative Full Time

Job Description

Job Description

The ability to speak and write fluently in English and Spanish is required for this opportunity.

Juntos abrimos las puertas de oportunidades para nuestra comunidad! Imagine being able to get answers to your banking and lending questions from someone who speaks the same language as you do. Or, the opposite, not being able to get the help you need to meet your financial goals. At Prospera Credit Union, we want members of all languages to feel valued and find their path to financial success by working with our Bilingual Member Service Representatives.

If you're fluent in English and Spanish and have prior retail experience, we will provide the opportunity for you to put your energy, skills, and passions to work, helping our members prosper.

Join us at Prospera Credit Union and become part of a team that is passionately committed to providing personal, tailored financial guidance to each of our members.

At Prospera Credit Union, people aren't just numbers or transactions, and you won't be treated that way either.

What sets us apart:

• Generous PTO - Enjoy great paid time off benefits to support work-life balance!
• Affordable Healthcare - Prospera covers 91% of medical premiums, ensuring quality care at a low cost!
• High 401(k) Matching - Dollar-for-dollar matching up to 5% of contributions to build your retirement savings!
• Complete Disability Coverage - Fully paid short and long-term disability coverage for financial protection!

Purpose:

The Member Service Representative (MSR) is one of our most critical member experience touchpoints; they are the face of the organization and first contact for members. MSRs provide superior service and an awesome experience to all members, offering a full range of products and services through meaningful conversations.

We currently have an opportunity as a Full-Time Bilingual (English/Spanish) Member Service Rep (Teller) at our Ballard Location (4830 N Ballard Rd, Appleton, WI 54913):

• Starting Pay: Minimum of $18.50
• Quarterly Net Promoter Score Bonus : Eligible for an additional bonus.
• Position type: Full-Time
• Work schedule:
  • Monday - Friday: 8:15 AM - 5:15 PM
  • Saturday: Once a month 8:45 AM - 12:15 PM
• Additional Compensation:
  • Bilingual Differential: Additional $1.50 per hour for bilingual skills
  • Weekend Differential: Additional $1.00 per hour for hours worked on weekends, stackable with bilingual differential

As a member of our dynamic team, you will be responsible for:

• Providing professional, friendly and personalized member service during each interaction.
• Act as the face of the organization and one of the first points of contact for our members
• Accurately processing a variety of financial transactions (deposits, withdrawals, advances, loan payments, etc.).
• Creating conversations with members to help identify their needs
• Providing information and education about various products and services
• Making appropriate referrals, suggestions and referrals to other team members who specialize in different areas such as loans, investments, mortgages, etc.

What could make YOU a great candidate for this opportunity?

• High School Diploma or GED required
• A passion for helping people and being part of an awesome team
• Excellent verbal communication skills
• Strong attention to detail
• Customer Service experience
• Ability to hear, assimilate and solve problems quickly, using a member service approach

If you are looking for a great opportunity to join a growing team, let's talk!

Prospera Credit Union is a local, member-owned financial institution in the Fox Valley area. We offer competitive compensation, an excellent benefits package and the opportunity to work in a fun, friendly, team-oriented atmosphere.

Life is short. Work somewhere awesome!

Prospera Credit Union is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran status. Information collected regarding categories as provided by law will in no way affect the decision regarding an employment application.