Head of Global Digital Patient Services

Job Description Takeda is a global, values-based, R&D-driven biopharmaceutical leader committed to bringing better health and a brighter future to people worldwide. Our passion and pursuit of potentially life-changing treatments for patients are deeply rooted in over 240 years of heritage. The Head of Global Digital Patient Services spearheads digital strategies across Takeda’s patient services, focusing on an innovative and holistic approach to patient engagement. This role is pivotal in enhancing the entire spectrum of digital patient experiences, with core focus on US and other key international markets. The role owns the patient services platform roadmap and day-to-day governance across key platforms (Salesforce), including contract and SOW oversight and SLA/KPI management to ensure reliable, compliant performance and continuous improvement. In addition, the role maximizes platform utilization by driving adoption, enablement, and reuse across US brands and other key markets and optimizes configuration, data and analytics, and integrations to unlock underused capabilities, reduce redundant builds, and accelerate time-to-value. The Head of Global Digital Patient Services serves as a strategic business partner to the USBU & IBU Patient Engagement organization, aligning platform and digital priorities to business outcomes, setting a shared technology and data strategy, managing expectations through transparent roadmaps and governance, and ensuring accountable, on-time program delivery. Develop digital patient services strategy and initiatives that deepen patient engagement, leveraging Takeda's digital HUB services to support patients throughout their healthcare journey. Implement cutting‑edge digital tools and analytics to support patient service team to identify unmet needs and connect with patients more effectively, facilitating earlier interventions and treatment management support. User experience excellence: Drive the design and continuous improvement of platforms, ensuring accessibility, ease of use and high‑quality interactions, with strong focus on building and leveraging AI/Agent capabilities. Digital ecosystem management: Work closely with digital health product and platform teams to deliver end‑to‑end and integrated digital patient experiences, aligning with the patient’s needs and Takeda’s therapeutic areas. Patient data insights: Utilize data to gain insights into patient behaviours, optimise digital strategies to meet their expectations and improve engagement. Omnichannel engagement platforms: Develop and manage diverse digital channels that facilitate a comprehensive and integrated patient experience. Cross‑functional leadership: Work across functions to unify patient engagement efforts, ensuring a consistent and supportive digital journey for all stakeholders. Quality and regulatory adherence: Maintain the highest standards of digital experience quality, ensuring all initiatives are compliant with relevant healthcare regulations. Outreach and patient acquisition: Innovate in digital outreach techniques to enhance patient finding and acquisition strategies, using digital analytics to inform outreach efforts. Leadership Vision and Strategy: Develop a clear vision for the digital transformation of the company and articulate a compelling strategy that aligns with the overall business objectives. Business Alignment: Ensure that the data, digital and technology strategy is closely aligned with the company’s business goals and objectives. Communication: Effectively communicate the data, digital and technology strategy to all levels of the organization. Influencing Others: Influence and inspire key stakeholders to embrace the digital transformation journey. Managing Change: Lead change management efforts to ensure smooth adoption and implementation of new technologies and processes. Decision‑making and Autonomy Experience driving change in processes and organisations while maintaining working relationships with key business customers. Understanding risk management with the ability to identify, analyse, track, manage and resolve risk issues that impact projects. Interaction Internal Relationships: Engage with various internal stakeholders across different functions and levels of the organisation. External Relationships: Establish and maintain relationships with external partners, such as technology vendors, research institutions, startups and regulatory bodies. Span of Engagement: Participate in meetings, workshops and conferences to share insights, gather feedback and build consensus among stakeholders. Nature of Engagement: Communicate the vision, strategy and progress of data, digital and technology initiatives to stakeholders in a clear and compelling manner. Relationship Building: Build strong relationships with internal and external stakeholders, fostering a collaborative and inclusive work environment. Innovation Scientific Knowledge: Strong understanding of scientific principles and the biopharmaceutical industry. Knowledge Sharing: Encourage a culture of knowledge sharing and collaboration within the organisation. Innovation: Foster a culture of innovation by encouraging creative thinking, experimentation and risk‑taking. Risk‑taking: Embrace calculated risk‑taking by evaluating the potential risks and rewards associated with innovative initiatives. Compensation and Benefits Summary We understand compensation is an important factor as you consider the next step in your career. We are committed to equitable pay for all employees. Location: Boston, MA U.S. Base Salary Range: $177,000.00 – $278,080.00 The estimated salary range reflects an anticipated range for this position. The actual base salary offered may depend on a variety of factors, including the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licences held, and the location in which the applicant lives and/or from which they will be performing the job. The actual base salary offered will be in accordance with state or local minimum wage requirements for the job location. U.S. based employees may be eligible for short‑term and/or long‑term incentives. U.S. based employees may be eligible to participate in medical, dental, vision insurance, a 401(k) plan and company match, short‑term and long‑term disability coverage, basic life insurance, a tuition reimbursement programme, paid volunteer time off, company holidays and well‑being benefits, among others. U.S. based employees are also eligible to receive, per calendar year, up to 80 hours of sick time, and new hires are eligible to accrue up to 120 hours of paid vacation. EEO Statement Takeda is proud in its commitment to creating a diverse workforce and providing equal employment opportunities to all employees and applicants for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, gender expression, parental status, national origin, age, disability, citizenship status, genetic information or characteristics, marital status, status as a Vietnam era veteran, special disabled veteran or other protected veteran in accordance with applicable federal, state and local laws, and any other characteristic protected by law. Locations Boston, MA Worker Type Employee Worker Sub‑Type Regular Time Type Full time Job Exempt Yes It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. #J-18808-Ljbffr