Scheduling Coordinator

OR Scheduling Coord Clinics - Orthopedic Oncology

Here at Baylor Scott & White Health we promote the well-being of all individuals, families, and communities. Baylor Scott and White is the largest not-for-profit healthcare system in Texas that empowers you to live well.

Our Core Values are:

• We serve faithfully by doing what's right with a joyful heart.
• We never settle by constantly striving for better.
• We are in it together by supporting one another and those we serve.
• We make an impact by taking initiative and delivering exceptional experience.

Our benefits are designed to help you live well no matter where you are on your journey. For full details on coverage and eligibility, visit the Baylor Scott & White Benefits Hub to explore our offerings, which may include:

• Immediate eligibility for health and welfare benefits
• 401(k) savings plan with dollar-for-dollar match up to 5%
• Tuition Reimbursement
• PTO accrual beginning Day 1

Note: Benefits may vary based upon position type and/or level.

The OR Scheduling Coord Clinics - Orthopedic Oncology schedules patient surgeries at various places. This includes obtaining accurate surgical orders from providers, completing necessary paperwork, coordinating schedules with hospitals and physicians, and informing patients of surgery dates and times.

Essential Functions of the Role:

• Advise the patient on all important pre- and post-operative instructions, like food, fluid, and medication intake and restrictions before surgery. Confirm important health information, such as allergies and current medications, before giving instructions.
• Schedules and obtains pre-op evaluations and surgical clearance documentation from requested physicians or surgeons prior to surgery date, per protocol.
• Enter surgery appointments under the patient's appointment desktop. Ensure all insurance information is loaded accurately, attached to the visit, and verified. Attach authorization information to the appointment.
• Document phone calls to patients about surgery scheduling. Scan all scheduling documentation through media manager. Schedule important appointments with attached authorizations.
• Performs precertification and verification of surgical benefits with insurance companies.
• Maintains and monitors surgical block time to keep utilization high. Advises surgeons of unused time and releases it to prevent loss. Adjusts schedules to use time from cancellations and accommodate emergency procedures.

Key Success Factors:

• Previous experience in health care revenue cycle preferred.
• Good listening and communication skills with professional and respectful telephone etiquette.
• Able to operate basic office equipment (e.g., computer, fax, copier, scanner, and telephone).
• Able to multi-task.
• Able to maintain confidentiality.
• Excellent data entry, numeric, typing and computer navigation skills.
• Able to demonstrate precision and flexibility.

We believe that all people should feel welcomed, valued and supported.

Qualifications:

• EDUCATION - H.S. Diploma/GED Equivalent
• EXPERIENCE - 2 Years of Experience