Installer/Trainer - Full Time

divh2Installer/Trainer - Full Time/h2pInstaller/Trainer position requires candidates to live and work in Minneapolis, Minnesota or immediate surrounding area./ppPay Range: Hourly+ Piece Rate/pulli$12.22 to 19.52 (Based off location and experience)/li/ulpCurrent Piece Rate (Additional compensation for completed installation):/pulli$25/successful installation/lili$25/ successful priority service call/lili$15/ successful service call/li/ulpAdditional Benefits:/pulliMileage Reimbursement/liliTablet Provided/liliPhone Provided/liliOpportunity to work locally, but also opportunities to travel to different areas/liliGrowth Opportunity/liliCompetitive full Benefits Package/li/ulpCompany Summary:/ppSorenson Communications and CaptionCall are committed to connecting people every day through communications access 24/7/365. Our customers rely on us and our innovative technology to quickly deliver accuracy in every conversation. We are industry leaders because, in all of our endeavors, our customers sense our passion, our care, and our commitment. This dedication extends to our workplace. Our employees are united and proud to be part of important human interactions, and understand that everything we do to facilitate communication creates connections and enhances relationships between people./ppSorenson Communications, LLC. offers Video Relay Service (VRS), which gives Deaf, who use American Sign Language (ASL), and hearing people the option to communicate in their preferred language - either ASL or spoken English or Spanish. Sorenson also provides onsite and remote interpreting services between English and various other world languages./ppCaptionCall, LLC. offers Internet protocol captioned telephone service (IP CTS) using advanced technology and a captioning agent to quickly provide written captions of what callers say on a large, easy-to-read screen./ppJob Summary:/ppHelp make a difference!/ppCaptionCall is looking for a caring, customer service-oriented installer/trainer with a passion for helping people with hearing loss communicate with the world! This hands-on position is responsible for enriching lives by installing the CaptionCall phone for our customers and training them how to use it to communicate over the telephone with confidence. This individual must enjoy working with a variety of people in their homes. The schedule is flexible and its the perfect position for people who like to work independently. This is a part-time position with potential for career growth and advancement./ppCome be a part of our mission and make a meaningful and positive impact with the industry leading provider of language services for the Deaf and heard-of-hearing./ppEssential Duties and Responsibilities:/pulliInstall and troubleshoot CaptionCall phones in customers homes/liliCourteously train customers on how to use the phone and its features/liliPromote the CaptionCall service/liliAssist with lead generation activities as needed/liliGuide other CaptionCall activities and make recommendations for expanding the breadth and reach of the business/liliAbility to meet or exceed Install/Trainer expectations and maintain established goals set forth by department management/liliComplete service calls as assigned/liliAccurately maintain customer records/liliComplete required reports and submit invoices and feedback on customer interactions/liliRetrieve and clean phones of former customers/liliMaintain adequate inventory of equipment and supplies in order to service customers/liliRepresent CaptionCall at various events as assigned/liliAdhere to strict compliance policies set by the company/liliThis position has access to highly confidential, sensitive information relating to customers of CaptionCall. It is essential that applicant possess the requisite integrity to maintain the information in strictest confidence./liliAdapt to new responsibilities as necessary/liliOther duties as assigned/li/ulpEducation:/ppMinimum: High School Diploma or GED/ppKnowledge, Skills and Abilities:/pulliProvide excellent customer service/liliAbility to effectively communicate in English through reading, writing, speaking, and listening/liliAbility to work evenings and weekends as needed/liliAbility to drive and travel via air as needed/liliAbility to tailor to unique needs of individual customers/liliMust be reliable, organized and punctual/liliMust be able to work independently/liliAbility to adapt to constantly changing environments/liliExperience working with senior citizens/liliBasic computer knowledge and experience/li/ulpWorking Conditions and Physical Requirements:/pulliDaily driving is required. Must have a reliable, licensed and insured vehicle available at all times/liliPossess and maintain a valid driver license/liliMaintain a good driving record/liliAble to sit/stand for a long period of time in an office environment/liliAble to transport installation equipment into a customers home,/liliDexterity of hands and fingers to operate a computer keyboard, mouse, tools, and handle other computer components/liliRegular and predictable attendance required./li/ulpSupervisory Responsibility:/ppThis position has no supervisory responsibilities./ppCompany Summary:/ppOur Mission Harnessing the power of language, we connect diverse people and enrich the human experience./ppOur Vision To provide global language services that expand opportunities, nurture belonging, and empower the world to connect beyond words./ppAs one of the worlds leading language services providers, Sorenson combines patented technology with human-centric solutions. We strive to increase diversity, equity, inclusion, and accessibility for underrepresented people through communication solutions for all: call captioning and video relay services, over-video and in-person sign language and spoken language interpreting, translation, real-time captioning, and post-production language services./ppSorensons impact vision and plan extends to supporting employment opportunities for diverse employees, customers, and communities. As a minority-owned company, we are committed to expanding opportunities for underserved communities while promoting an inclusive workplace for our own employees./ppEqual Employment Opportunity: CaptionCall and Sorenson Communications are an EOE, Disability/Age Employer./ppQualifications:/ppBehaviors:/ppPreferred:/ppDetail Oriented: Capable of carrying out a given task with all details necessary to get the task done well/ppThought Provoking: Capable of making others think deeply on a subject/ppDedicated: Devoted to a task or purpose with loyalty or integrity/ppTeam Player: Works well as a member of a group/ppEnthusiastic: Shows intense and eager enjoyment and interest/ppMotivations:/ppPreferred:/ppGoal Completion: Inspired to perform well by the completion of tasks/ppSelf-Starter: Inspired to perform without outside help/ppFlexibility: Inspired to perform well when granted the ability to set your own schedule and goals/ppEntrepreneurial Spirit: Inspired to perform well by an ability to drive new ventures within the business/ppAbility to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization/ppEqual Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor./p/div