Associate Dispatcher

Associate Dispatcher

Monitors, dispatches and loads balance work orders to field personnel. Responds to requests on information and provides communication between customer service representatives and field personnel.

Essential Functions

• Answers the telephone and performs call-ahead request for field technicians.
• Receives and dispatches calls and locates.
• Dispatches orders via Mobile Data.
• Monitors, routes, and documents work orders to service technicians; reviews backlogged work orders.
• Coordinates daily operational requirements between internal and external stakeholders.
• Resolves scheduling concerns between the company's Call Center, customers, and supervision to achieve optimum results.
• Acts as liaison between the company, customers, state and local governmental agencies in an emergency situation.

Education Description

Requires a high school diploma or GED.

Experience

Requires one year experience with SAP or a mobile data dispatching system and at least one year experience in/or supporting gas distribution operations or at least one year of equivalent dispatching experience.

Physical Requirements

Able to exert up to 10 pounds of force occasionally, and/or a minimal amount of force frequently to lift, carry, push, pull, or otherwise move objects. Able to demonstrate and apply the manual dexterity to operate a personal computer and common office equipment. Able to sit, stand or walk for long periods of time. Able to communicate either written and verbal communications either in person or through technical equipment such as telephone.

Working Conditions

Required to participate in CenterPoint Energy's Emergency Operation Plan (EOP). Able to work in an office environment. Able to work regular hours, with occasional or mandatory overtime; may be required to work rotating shifts. Able to work in a fast-paced environment.

We Want You To Know

Being a part of the CenterPoint Energy team is more than a career alone. It's an opportunity to make a positive impact. You will be an integral part of enabling everyday life and the pursuit of possibilities for the customers we serve and the communities we share. The vital services we provide are at the core of making our world work, and by sharing your energy with us, we'll create a better tomorrow together.

What We Bring To You

Competitive pay Paid training Benefits eligibility begins on your first day Transit subsidies Flexible work schedule, paid holidays and paid time off Access to discounts at fitness clubs and an on-site wellness center at our headquarters in Houston Professional growth and development programs including tuition reimbursement 401(k) Savings Plan featuring a company match dollar-for-dollar up to 6% and a company contribution of 3% regardless of your contribution