Bell Attendant

Key Responsibilities Welcome and assist guests during arrival and departure, creating a positive first and last impression. Provide luggage assistance, room escorts, room deliveries, and resort orientation. Support valet operations, including vehicle retrieval coordination and front drive efficiency. Respond promptly to guest requests and provide information regarding resort amenities, dining, spa services, and local attractions. Assist with group arrivals, departures, meetings, weddings, and special events as needed. Coordinate with Front Desk, Housekeeping, Engineering, Security, and other departments to ensure exceptional guest service. Maintain cleanliness and organization of guest service areas. Uphold all safety, service, and luxury hospitality standards. Qualifications Previous hospitality, guest service, bell, valet, or customer service experience preferred. Strong communication and interpersonal skills. Ability to provide exceptional service in a fast-paced environment. Valid driver's license and acceptable driving record preferred. Ability to work flexible schedules, including weekends and holidays. Ability to stand, walk, lift luggage, and perform physical job duties throughout the shift. Preferred Qualifications Experience in a luxury hotel or resort environment. Previous bell, valet, or front drive experience. Knowledge of Napa Valley attractions and hospitality offerings. Bilingual skills are a plus.