Front Desk Attendant

Front Desk Member Experience SpecialistSince 1994, SPORTIME has been proud to operate the finest tennis and sports facilities in New York State. SPORTIME's 20 club locations most recently expanded to include the iconic Port Washington Tennis Academy, now SPORTIME Port Washington. SPORTIME currently offers 192 indoor and outdoor tennis courts and 131 pickleball courts, as well as rinks, turf, camps, gyms and more, at sites across Long Island, in NYC, in Westchester and in the NY Capital Region. SPORTIME clubs are state-of-the-art, yet affordable, and feature the best tennis, pickleball, sports and camp facilities and programs, including the John McEnroe Tennis Academy (JMTA) and SPORTIME Volleyball Club (VBC). SPORTIME clubs serve individuals of every age and athletic ability, 365 days a year.JOB SUMMARY: To oversee front desk and assist members and prospects on the phone and in person and to greet members and ensure that they receive a 5 Star member experience while at the club.Responsibilities:Establish and maintain 5 star rapports with all members and guests entering and exiting the club as well as via phone and any other contact.Competency in all functions of APTUS including Scheduler, POS, shift reconciliations, member statements and notes, Member check-in, etc.Telephone message competence: recording clear, correct messages and discerning importance (timeliness) of calls. Familiar with Broadview phone system including voicemailResponsible to make absolutely certain that closing procedures are followed each nightTowel supply laundered, dried, replenished and monitored.Maintain neat and well-stocked work area for efficient desk operation and customer serviceAssist with courtesy calls and balance dueAnswers incoming telephone calls and transfer them to the appropriate partySchedule court reservations, private lessonsDevelop and maintain cooperative work relationships with othersComplete daily reports and any special projects as assignedKnowledge, Skills and Abilities:High school Diploma or equivalentDemonstrated knowledge of SPORTIME programs, services, policies and proceduresAbility to explain all lessons, programs, memberships and promotions to prospective and existing membersExcellent guest service skillsSolid computer skills (Microsoft applications) a MUSTAbility to listen to and understand informationAbility to communicate verbally and in writing so that others will understandAbility to work under pressureAbility to multi-taskAbility to keep information confidentialAbility to develop constructive and cooperative working relationships with others and maintaining them over time.COMPENSATION: $18.00 per hour SCHEDULE : Part-time with weeknight and weekend availabilityBENEFITS:Member benefits - Employees receive complimentary Sportime membership and are eligible to use club facilities, including tennis, fitness and sports, to participate in club programs on a complimentary or discounted basis, and to receive discounts on retail and other purchases.401k Plan with employer match – Employees are eligible to enroll in Sportime's 401k retirement plan, with matching, after they have completed one year of continuous service, worked at least 1000 hours in such calendar or anniversary year, and are over 21 years old.Sportime Clubs, LLC is an Equal Opportunity Employer that encourages and seeks workplace diversity. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, age, sexual orientation, gender (including pregnancy and gender identity), marital status, disability, domestic violence victim status, predisposing genetic characteristics, military status, citizenship or any other characteristic protected by applicable federal, state, or local law.Sportime Clubs, LLC will not pay fees to any third party agency or firm and will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes from Recruiters or Placement Agencies will not be accepted by our company and will be processed accordingly.