IT Support Technician

Job Description

Job Description

Arning Companies is seeking a proactive, customer-focused IT Support Technician to provide essential first-line technical support for our team. Serving as the face of IT on-site, you will troubleshoot day-to-day desktop, mobile, network, and application needs while managing user accounts and equipment lifecycles. If you are a dependable problem-solver who excels in a dynamic environment and knows how to balance direct issue resolution with smart escalation, this role offers an outstanding opportunity to support vital regional operations.

Roles and Responsibilities

• Triage, troubleshoot, resolve, and document day-to-day help desk requests involving hardware, software, accounts, and connectivity.
• Set up, configure, maintain, repair, and replace computers, mobile devices, and related equipment.
• Process user onboarding and offboarding, including device preparation, account access, and equipment recovery.
• Support Microsoft 365 applications, VoIP phones, printers, scanners, and production-floor peripherals.
• Provide first response to endpoint and security monitoring alerts and escalate according to established procedures.
• Assist with operating system, software, firmware, and security updates and patching.
• Perform basic wired and wireless connectivity troubleshooting and help identify when network issues require escalation.
• Maintain accurate ticket, troubleshooting, knowledge-base, and IT asset records.
• Communicate clearly with end users, provide timely status updates, and travel to the Cassville site as needed.
• All other duties assigned.

Qualifications, Education, Requirements, Preferred Skills

• Working knowledge of Windows and Microsoft 365 in a business environment.
• Basic networking awareness, including connectivity and Wi-Fi troubleshooting.
• Hands-on experience troubleshooting hardware and setting up devices.
• Strong customer-service orientation and clear verbal and written communication.
• Sound judgment in determining when to resolve an issue and when to escalate it.
• Reliable, self-directed, and able to work on-site in Clarksville, AR.
• Valid driver’s license and willingness to travel to the Cassville, MO site as needed.
• High school diploma or equivalent.
• CompTIA A+, Network+, Microsoft certification, or a relevant degree.
• Experience in a manufacturing or industrial environment.
• Familiarity with RMM or endpoint management tools such as NinjaOne.
• Experience using ticketing systems.
• Familiarity with Active Directory and Microsoft Entra ID.