Non-Clinical Case Manager

Providing personalized support to patients and caregivers, the full-time Non-Clinical Case Manager will engage in inbound and outbound communications, utilizing motivational interviewing techniques and critical thinking to address patient needs and facilitate resource navigation in a remote setting. Key responsibilities Deliver personalized patient support through various communication channels, ensuring adherence to program requirements and timelines Build rapport with patients by employing empathetic communication and active listening to understand their concerns and goals Document patient interactions and follow-up actions accurately while collaborating with internal teams to coordinate support and resolve patient needs Required qualifications Associate degree required; bachelor's degree preferred Two years of experience in patient support, non-clinical care coordination, or related fields Experience in telephonic or virtual patient communication environments Demonstrated ability to meet productivity and quality expectations in a service-oriented role Familiarity with motivational interviewing and patient-centered engagement techniques