Lab Support Senior Engineer

Job Description

Infrastructure Solutions Group (ISG) builds the products that power infrastructure, solutions, and data management our customers need most. Our teams design and develop the hardware and software that connect infrastructure, accelerate computational workloads, integrate across the stack, protect data continuity, and deliver the platforms, applications, and diagnostics our customers rely on every day at enterprise scale.


Some product builders follow the rules. Ours rewrite them.

Within ISG, innovation isn't just about creating new technology- it's about challenging assumptions and reimagining how work gets done. Engineers define intent, author precise specifications, and orchestrate AI agents that execute at speed and scale. AI is embedded throughout our development process, helping us move faster, learn quicker, and deliver greater impact. Yet the most important contribution remains uniquely human: deciding what to build, designing how it should work, and applying the judgment needed to earn our customers' trust. When your products power critical infrastructure around the world, that responsibility matters.

We move quickly toward the work that matters most. We reward experimentation, encourage bold thinking, and remove unnecessary barriers so great ideas can become reality faster. Our teams embrace a customer-first, first-to-market mindset, transforming rapid feedback into better products and better outcomes. We aren't looking for people who are content with the status quo- we look for builders who question it, improve it, and occasionally rewrite it.

If you're energized by solving complex systems challenges, excited to work alongside AI to amplify your impact, and motivated by the opportunity to shape what's next instead of simply maintaining what's been done before, you'll find your place here.

Join us and help build the future of enterprise technology.

Senior Lab Support Engineer

Lab Support Engineering is at the heart of a worldwide lab operations team providing 24x7 lab access, service and solutions support in multiple locations. Independent and flexible, team members are always ready to adapt to the changing daily priorities. They make an impact in all kinds of ways - from installing and maintaining servers and storage equipment within the fast-paced AI lab computing environment, through to providing top-level technical expertise and support to engineering departmental users. What's more, they work with engineering teams to create hardware configuration test plans in support of software and AI solutions development.

Responsibilities

What you'll achieve:


As a Senior Lab Support Engineer , you will build and support lab infrastructure for product development, partnering with engineering teams to deploy hardware, configure systems and networks, and troubleshoot across the stack. You will also support development and test environments for unstructured and file storage products within our Next Generation Engineering Lab program.

Join us to do the best work of your career and make a profound social impact as a Senior Lab Support Engineer on our Lab Support Engineering team in Durham, North Carolina .


You will:

• Serve as Subject Matter Expert (SME) for the Shared Services Lab Operations Engineering team and provide technical leadership across lab infrastructure initiatives
• Partner with product engineering to translate requirements into scalable infrastructure solutions that support the product development lifecycle
• Build, deploy and support development and testing environments (storage, servers, switches) and supporting software platforms
• Lead large scale infrastructure projects, manage lab inventory and asset database, and drive operational excellence through standardized processes and documentation
• Lead projects and mentor engineers while driving lab processes and best practices in automation, troubleshooting and infrastructure management

Qualifications

Take the first step towards your dream career

Every Dell Technologies team member brings something unique to the table. Here's what we are looking for with this role:


Essential Requirements

• 5+ years of experience in a lab engineering role or equivalent skill; must include experience with enterprise hardware deployment (rack, stack, cable, install, configure and troubleshoot) and configuration of storage, OS, and systems (especially Dell PowerEdge).
• Proven experience with storage, compute and networking infrastructure including scale-out architecture and networking (Cisco, Arista, Dell switches)
• Deep knowledge of systems administration, asset management, infrastructure monitoring, and service management tools such as ServiceNow.
• Experience driving cross-functional collaboration, managing competing priorities, communicating with stakeholders, and delivering exceptional customer support with a focus on root cause analysis (RCA) skills.
• Hands-on experience with Agile/Scrum methodologies, infrastructure automation (Infrastructure as Code), and modern AI-driven monitoring and operational tools.

Desirable

• Demonstrated ability to translate business requirements into technical solutions, mentor engineers, and drive effective outcomes
• Experience administering infrastructure tools and platforms (ServiceNow/Jira, OS10/Sonic, Windows/Linux, PowerScale/ECS) with strong focus on infrastructure automation practices

Compensation

Dell is committed to fair and equitable compensation practices. The base salary range for this position is $96,800 - $145,000 per year.

About Us

Who We Are

We believe that each of us has the power to make an impact. That's why we put our team members at the center of everything we do. If you're looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we're looking for you.

Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us.

Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Read the full Equal Employment Opportunity Policy .

Visit our Culture Code page to learn more about how we work and lead.