Technical Support Specialist
CODONICS
- # Description**Job Title:** Technical Support Specialist **Status:** Non-Exempt**Department:** Technical Support**Reports to:** Supervisor, Technical Support**Hours:** 8:30 am – 5:30 pm, M-F. Available and willing to be on-call on scheduled weeknights and/or weekends, overtime as needed with supervisor approval. Limited travel may be required.**Duties and Responsibilities: (**subject to change)* Establish proficiency and technical knowledge of Codonics products, connectivity with various host systems, and complex troubleshooting and assist Codonics International Service Centers with more complex troubleshooting* Communicate with customers to provide technical support and training for Codonics’ products via telephone, email and/or video conferencing applications* Log and track call information via database* Work with customer service, service, and end users to ensure the highest level of customer satisfaction* Assist in the development of training materials and assist in their presentation to distributors, customers, and Codonics International Service Center personnel* Provide product failure feedback to the Director of Technical Services, QA and Engineering Product Management departments* Assist field engineers with product installation as needed with Director of Technical Services approval* Additional duties may be assigned**Required Skills:*** Excellent interpersonal communication skills, written and verbal.* Strong technical background with computers and networking (Wi-Fi, Ethernet, etc.)* Familiarity with Microsoft Windows, Apple and Unix O/S as well as knowledge of FTP and Telnet.* Familiarity with PC support and maintenance including software installation, software upgrades and peripherals* Experience with Microsoft Office, Internet Explorer, etc.**Optional Skills:*** Experience with DICOM protocol and troubleshooting desirable* Experience with medical equipment* Experience with remote support software such as LogMeIn Rescue, TeamViewer, Secure Link, etc. as well as audio/video conferencing applications.**Education and/or Experience:*** 2+ years experience with technical troubleshooting, training and or field serviceCodonics is an Affirmative Action, Equal Opportunity Employer – M/F/Disabled/Veteran
- J-18808-Ljbffr CODONICS
Vacancy posted 4 days ago
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