Patient Service Representative

Description Rediscover Purpose with ADVENT At ADVENT, we do healthcare differently. We focus on innovative solutions and patient-first care. If you're driven, creative, and ready to make an impact, join us. Now Hiring: Patient Services Representative Location: Appleton, WI with occasional coverage in Green Bay and Plover Be the welcoming face that sets the tone for a patient's entire experience at ADVENT. As a Patient Services Representative , you'll play a vital role in ensuring our patients feel supported and cared for from their very first visit through every step of their journey. What You'll Do: Greet patients warmly and check them in using our Electronic Health Record (EHR) system Coordinate and order sleep study devices and upload reports into the system Review upcoming schedules to confirm insurance and patient documentation are complete Schedule appointments and manage patient flow for a smooth clinic experience Answer incoming calls and provide overflow support to the call center as needed Open and close the clinic following established protocols Ensure proper documentation, process payments, and support daily clinic operations Order medical supplies and pharmaceuticals as needed Room patients Safety and sanitation of clinic What You Bring: Required - Minimum of 1 year experience working in a medical or healthcare setting Strong time management skills and the ability to multitask effectively Experience working with performance-based goals or metrics A customer-first mindset and excellent communication skills Tech-savvy with experience in Microsoft Office and Electronic Health Records High attention to detail and accuracy A problem-solver who thrives in a fast-paced environment A positive, team-oriented attitude and strong work ethic Ability to also work at the Green Bay and Plover offices as needed Valid driver license Why Choose ADVENT: 16+ days PTO (prorated first year) + paid holidays Health, dental, and vision coverage with employer-paid HRA 401k match & life insurance Regular business hours - no nights or weekends A culture that values solutions and encourages growth Schedule: Monday - Friday, 8am-4:30pm This is a full-time, 32hr flex position Explore more at: ADVENT Careers Website #J-18808-Ljbffr ADVENT Knows