Front Counter Teller I (Bilingual Preferred English-Spanish)

Front Counter Teller I (Bilingual Preferred English-Spanish)

Classification: Front Counter Teller I (Bilingual Preferred English-Spanish)

Grade: NB 2.4

Starting Range Of Pay: $14.59-$16.42 per hour D.O.E.

Place Of Work: City Hall Campus (100 S. Second St)

Hours Of Work: Generally 8:00 AM - 5:00 PM, Monday through Friday

General Statement Of Duties:

Welcomes visitors by greeting them, in person or on the telephone; answering incoming calls on a multi-line telephone system and referring inquiries. Maintains employee/department directories and directs visitors to appropriate departments. Maintains security by following established procedures. Secretary vacancies due to leave, as necessary. Signs and emails delivery receipts to appropriate departments, and directs all deliveries. Sorts incoming mail. Performs entry-level clerical accounting and cashiering tasks; does related work as required.

Distinguishing Features Of The Class:

A Front Counter Teller I performs a wide variety of clerical-accounting, auditing and cashiering tasks calling for an elementary knowledge of clerical-accounting and bookkeeping practices. The work is performed in accordance with a prescribed routine. Complex, new or unusual problems encountered are normally decided by supervisor who checks work in process and/or upon completion. This position is a training position in preparation for advancement to Front Counter Teller II.

Examples Of Work: (illustrative only)

• Usually fast-paced, multi-tasking environment
• Sorts and processes utility and other bills;
• Opens night depository envelopes and processes payments;
• Receives, analyzes reporting for, and processes credit card payments
• Answers telephone calls, takes and relays messages and announces caller when required;
• Receives bill payments, makes change and receipt bills for customer;
• Greets visitors and provides directions, doing so in a pleasant and courteous manner;
• After processing all payments in the mail and at the counter; makes a final total of all cash, checks, and stubs, and completes counter receipts;
• Balances and verifies cashier drawer each day, and responsible for drawer security at all times.
• Utilizes Borough software system to provide information based upon customers' inquires;
• Verifies accuracy of bill counts and processes utility bulk mailings;
• Files invoices by numerical order and sorts work orders by account numbers;
• Runs total of all checks received the previous day for deposits;
• Prepare invoices and receipts for Recreation Department's deposits;
• Processes past due notices for collection procedures;
• Prepares packets of refuse tags;
• Maintain available inventory of, and sell and process parking permits;
• Completes faulty parking meter reports;
• Prepares late collection and turn-off notices;
• Prepares daily record of parking tickets received;
• Completes and performs related tasks concerning utility operations and other reports and records;
• Sells and accounts for sale of refuse tickets, yard waste admission cards, commemorative memorabilia, and other miscellaneous items;
• Files ambulances and accounts receivable reports;
• Types forms and performs other typing tasks;
• Performs a wide variety of related general clerical-accounting tasks.

Required Knowledge, Skills And Abilities:

Must be able to read, write, speak, and understand English and Spanish at an academic level, with the ability to interpret in real time and translate within a reasonable timeframe. Ability to succeed in a fast-paced environment requiring constant prioritization and accurate processing of transactions amidst environmental distractions. Ability to communicate effectively with the public in English and Spanish. Knowledge of or ability to learning customer service and cashiering practices, including counting change. Knowledge of or ability to learn office terminology, procedures, equipment, and business arithmetic. Ability to use a computer, modern office software, including Microsoft Word and Excel, and a point-of-sale system preferred. Ability to type from clear copy or rough draft at a reasonable rate of speed. Ability to understand and follow oral and written directions. Ability to write legibly in English and Spanish. Ability to get along well with others. Clerical aptitude. Mental alertness. Good physical condition.

Acceptable Experience And Training:

Customer service/cashiering/front counter experience, and completion of a standard high school curriculum, preferably some experience in inputting and retrieving individual account data; or any equivalent combination of experience and training which provides the required knowledge, skills and abilities.

Minimum Requirements:

1. Must possess the preferred level of education and/or certifications, or be able to obtain said credentialing requirements within (1) year of hire.
2. Must possess the ability to work independently and with others to accomplish job duties.
3. Must possess acceptable knowledge and experience with computer operating requirements such as MS Word, Excel, Power Point, Publisher, etc.
4. Must possess and validate ability to communicate effectively with the employees and customers even under stressful situations.

Work Environment:

The work environment characteristics described here are representative of those the employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The employee primarily works in an office environment which subjects the employee to common internal exposures. Work may be performed alone or with a team, with frequent interruptions requiring the employee to respond to requests from both internal and external stakeholders.

Physical Abilities:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The employee must have the ability to communicate clearly and effectively, both verbally and in writing, to all stakeholders within the department's scope of accountability. Must be able to sit or stand for long periods of time, repeat the same movements, use hands to control, handle, or feel objects, tools, or controls, and see details of objects that are more than a few feet away. Must be able to use fingers to grasp, move, or assemble very small objects, and make quick, precise adjustments to machine controls; see differences between colors, shades, and brightness; and hear sounds and recognize the difference between them.

Affirmative Action/EEO Statement:

It is the policy of the Borough of Chambersburg to provide fair and equal employment opportunities to all applicants for employment. Applicants are recruited, selected and hired on the basis of individual merit and ability and without discrimination because of race, color, religion, sex, sexual preference, age, handicap, disability, veteran status, national origin, or any other trait protected by Pennsylvania or federal law.

Note: This description is the present overview of the job, is subject to change by the employer and is to be used as a temporary management guide to performance.

If interested, please apply online. Up to date resumes are recommended.

Please contact Sophia Suarez in the Personnel Office at View phone number on click.appcast.io.