Desktop Supervisor

Job Description

Job Description

Lead the Team. Solve the Tough Problems. Elevate IT Support.

Apex Placement & Consulting has partnered with an established organization in Ossining, NY seeking an experienced Desktop Team Supervisor to lead its desktop support function.

This is a hands-on leadership opportunity for an IT professional who enjoys both solving complex technical problems and developing people. The Desktop Team Supervisor will oversee day-to-day desktop support operations, serve as an escalation point for the team, mentor and coach technical staff, and ensure employees receive responsive, high-quality technology support.

What’s in It for You?

• Direct-hire opportunity with an established organization
• Leadership role with the ability to develop and mentor an IT support team
• Hands-on involvement with Microsoft 365, Intune, Entra ID, Azure, Active Directory, Windows, and Apple environments
• Opportunity to lead desktop support projects and process improvements
• Exposure to multiple areas of IT, including Infrastructure, Security, and Development
• A role that combines technical expertise, problem-solving, project ownership, and people leadership

What You’ll Be Doing

Team Leadership & Development

• Supervise and support the day-to-day activities of the Desktop Support team
• Mentor and coach team members to strengthen their technical knowledge and troubleshooting capabilities
• Serve as the primary escalation point for technical issues and questions
• Conduct annual performance evaluations and provide ongoing feedback and development support
• Help establish priorities and ensure support requests and incidents are addressed efficiently
• Maintain strong communication with IT leadership regarding ongoing issues, trends, priorities, and resolutions

Desktop & User Support

• Provide advanced technical support for employees working onsite, at remote offices, and from home
• Troubleshoot and resolve moderate to highly complex desktop hardware, software, application, and connectivity issues
• Support both Windows and Apple environments
• Administer and support technologies including:
  • Microsoft 365
  • Microsoft Intune
  • Active Directory
  • Microsoft Entra ID
  • Microsoft Azure
  • VPN and remote connectivity solutions
• Troubleshoot issues involving viruses, hard drives, file repair, data encryption, applications, and related desktop technologies
• Track, document, and resolve incidents, service requests, and security-related incidents
• Ensure resolutions are thoroughly and accurately documented for future reference

Projects, AV & Technology Support

• Manage projects that fall within the Desktop Support team's area of responsibility
• Coordinate with Infrastructure, Security, Development, and other IT teams to resolve issues and support organizational initiatives
• Provide audiovisual support for presentations and Microsoft Teams meetings
• Set up and troubleshoot microphones, speakers, conferencing equipment, and related collaboration technology
• Work with outside technology vendors and consultants when necessary
• Ensure technology assets and equipment are properly assigned and tracked within the organization's inventory management system

What We’re Looking For

• Associate degree in Information Technology required; equivalent combinations of education and relevant experience may be considered
• CompTIA A+ certification required
• 5+ years of Help Desk/Desktop Support experience
• 2+ years of supervisory or team leadership experience
• Strong technical proficiency supporting both Windows and Apple desktop environments
• Hands-on experience administering and supporting Microsoft 365, Intune, Active Directory, Entra ID, Azure, and VPN connectivity
• Experience supporting audiovisual and conferencing technology
• Ability to independently troubleshoot and resolve moderately to highly complex technical problems
• Experience managing projects and coordinating with cross-functional IT teams
• Strong documentation, organization, and communication skills
• Demonstrated ability to coach, mentor, and develop technical employees
• Ability to prioritize multiple issues and maintain a high level of customer service in a fast-paced support environment
• Availability for weekend and on-call support as required

Ready to Take the Next Step?

If you're an experienced IT support professional who enjoys being the person others turn to when the problem gets complicated—and you're ready to combine that technical expertise with team leadership—we'd love to hear from you.

Apply today to learn more about this direct-hire opportunity in Ossining, NY.

Apex Placement & Consulting is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all qualified applicants and employees without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable federal, state, or local law.