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Executive Director, Service Design & Experience Strategy

JPMorgan Chase & Co.

JPMorgan Chase & Co. seeks a Service Design Executive Director to shape future customer experiences through visionary service design leadership and strategic team development. In Consumer & Community Bank Design & Customer Experience, you will lead end-to-end experiences, develop and deliver service strategy plans, and align products with business goals and user needs while mentoring a diverse team toward excellence. #J-18808-Ljbffr JPMorgan Chase & Co.

Vacancy posted 2 days ago
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