Administrative Assistant/Receptionist

Pay: $24.00/hr + OT eligibility + Retail Commissions Title: Administrative Assistant/Receptionist Client Location: Greenwich, CT Client Industry: Healthcare Reports to: Office Manager Reason for Opening: New – Expansion of Business due to 3 internal promotions Schedule: 40 hours per week - Mon/Fri 8am – 4pm, Tues/Thurs 9am-5pm, Wed 10am-6pm (potential rotating Saturday schedule with other staff) Benefits Healthy Work/Life Balance Rewarding Working Culture and promotions/career growth Paid Training Employee Discounts and employee cosmetic treatments Dermatology training program and continuing education stipend Medical/Dental Insurance (Medical Insurance - Company covers 50%) 401(k) savings plan with company match Competitive PTO Policy: 2 weeks’ Vacation, 1 week Personal Summary of Position The Administrative Assistant/Receptionist will be the face of the Practice, providing a high level of customer services to patients by greeting clients, maintaining a relationship and accommodating their needs. The goal is to make each client of the practice and visitors feel comfortable and valued. The role will be in the office 5 days a week, during normal business hours. On average, the Practice would see anywhere from 30-50 patients per day. There will be 3 other administrative assistants on the team, and 4 medical assistants supporting you. In this role you must be able to commute and accommodate other locations at times, company events, coverage (Greenwich, Stamford, Fairfield). Essential Functions Patient Experience/Reception Patient Greeting: Welcome/Greet all patients and visitors in person warmly in person or over the phone Checking-In/Out: Manage full patient check in and out process efficiently Inquiry Management: Answer questions, address complaints, provide accurate information to all visitors Environment Maintenance: Ensure front desk and waiting area remain tidy and professional throughout the day Scheduling/Clinical Support Appointment Management: Schedule/Coordinate appointments based on client needs and provider availability Patient Flow: Facilitate flow by notifying providers of arrivals, monitoring delays, and communication updates to both patients and staff Follow-Up: Conduct proactive follow-up calls/emails to ensure client satisfaction and secure future bookings Records/Documentation Health Records: Organize/Update patient histories using electronic software, forms, and interpersonal communication Data Integrity: Maintain accuracy/integrity of all electronic recordkeeping and filing systems Confidentiality: Protect patient privacy by securing all Protected Health Information (PHI) in compliance with regulations Document Processing: Collect, scan, and distribute necessary forms/patient information Administrative/Management Support Management Liaison: Act as primary liaison for management, assisting with various personal and professional tasks Communications: Handle incoming phone calls, manage the office email, and route correspondence to appropriate parties Office Logistics: Monitor inventory, place orders for office supplies, and accept/distribute deliveries General Duties: Arrive punctually before the first client and perform other related duties as assigned Desired Skills/Requirements Strong customer service experience and or (concierge care) Strong communication and interpersonal skills Highly organized and can easily multi-task, prioritize tasks At least 2-5 years of administrative experience, ideally in a medical office setting Must be able to commute to all locations at times (Company Meetings, Coverage) Must be fully vaccinated and boosted (Covid) (original vaccination + 1 booster) Knowledge of medical terminology is a plus, not required #J-18808-Ljbffr