Quality Improvement Specialist
CN Guidance and Counseling Services
JOB DEFINITION: Develop and monitor program goals and outcomes and provide quality improvement training for staff to facilitate achievement of goals. EDUCATIONAL REQUIREMENTS:
- Bachelor's Degree in health and human services
- Master's degree with a license in health and human services. (i.e., LMHC, LMSW, LMFT and LCSW) preferred
- Develop and monitor program outcome measures and maintain statistical data on same;
- Develop and monitor program satisfaction survey process and maintain statistical data on same;
- Maintain current regulatory guidelines for all licensed programs and monitor program activities against these guidelines;
- Conduct announced and unannounced audits of randomly selected program records;
- Participate in investigation of incidents as required;
- Identify problem areas/specific topics/problematic policies or undesirable outcomes within the department in cooperation with the Directors and senior management staff and assist in developing systems to overcome challenges;
- Assist and/or participate in training programs for staff utilizing internal and external resources including, but not limited to, experienced staff to offer trainings, outside consultants, printed materials, videos;
- Participate in task groups and committees that work towards overall agency Quality improvement initiatives.
- Identify and implement quality improvement trainings and activities as part of professional development goals
- Complete QI Training during onboarding and participate in QI refresher training as needed.
- Ability to cultivate a culture of inclusion for all employees that respects their individual strengths, views and experiences. A Culture that makes better decisions, drives innovation, and delivers better business results.
- Adherence to all safety protocols and procedures to ensure a safe working environment for all employees. Demonstrate a commitment to maintaining a safe work environment by following established safety guidelines.
- Health and Safety Awareness: Include any relevant knowledge or experience regarding health and safety protocols to ensure a safe work environment for all employees.
- Other duties as assigned.
Vacancy posted 3 days ago
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