Front Desk Specialist

Shift: Short-term vacation rental industry; 24/7/365 operation. Schedules vary; availability for evenings, weekends, holidays, as needed. Avari was built to raise the standard of vacation rental management, and we're looking for people who want to help build what's next. Join a growing organization where your ideas matter, your work has an impact, and you could grow alongside the business. Avari Management manages 5,400 properties across 24 markets throughout the East and West Coasts. The company is a year into standing itself up after carving out from a national operator.As our Front Desk Specialist, you'll serve as the primary contact for guests, vendors, and owners, handling phone calls, emails, and chats to resolve questions about reservations and other concerns while maintaining high satisfaction standards. You'll coordinate with maintenance and housekeeping teams, verify unit availability for vendor visits, and identify potential owner leads to support business growth. This role combines excellent customer service with administrative coordination, making you a key player in creating positive experiences and building lasting relationships. Core Responsibilities Act as the first point of contact for our guests, vendors, and, occasionally, our owners within a local management office. Be responsible for taking incoming phone calls, occasional outbound calls, and responding to emails or chats daily from guests who have questions or concerns about a reservation, statement or other concern. Assist with the creation and delegation of maintenance and housekeeping tickets (If applicable). Verify unit availability to assist with scheduling vendor or realtor visits. Meet and maintain company standards and metrics such as guest satisfaction, accuracy, efficiency, and inquiry conversion to reservations. Build and maintain business relationships and open lines of communications with other internal support teams. Other duties as assigned because every day is different in hospitality! Qualifications Experience working in hotel, hospitality, vacation or similar industry is highly preferred. Minimum 1 year of experience in an administrative or customer service style role is a bonus. Excellent time management skills with the ability to change activities frequently and cope with interruptions. Tech-savvy with experience using various digital systems and applications and comfortable using mobile apps, tablets, and various software platforms. This role involves frequent travel between worksites, so reliable personal transportation is essential. Dependable and prepared. Showing up on time and ready to go is key to creating great stays for our guests and peace of mind for our homeowners. Must be dependable, self-motivated, and able to work independently while contributing positively to a collaborative team environment. Comfortable talking to people—online or in person—and being able to share information in a way that’s clear, thoughtful, and represents the company in a positive way always. Physical Requirements & Workplace Environment Work may take place indoors or outdoors, in a variety of settings including private homes, resorts, offices, and laundry facilities — often in varying weather conditions. We’re in hospitality, and our schedules can change based on guest and homeowner needs. Shifts may include early mornings, evenings, weekends, and holidays. We require flexibility to support this. Ability to move freely (balancing, climbing, crawling, driving, squatting, standing, stooping, walking, bending, pushing, pulling, reaching, and repetitive hand/finger motions) and lift up to a maximum of fifty (50) pounds without assistance. Why Join Avari? Inclusive and collaborative culture One-team approach across Field and Support Teams Opportunity to grow, learn, and make an impact Cross-functional exposure across Operations, Property Management, Guest Services, Maintenance, Housekeeping, Sales, and Support Opportunity to contribute ideas and help shape processes as Avari continues to grow Benefits Eligibility: Full-time employees regularly scheduled to work at least 30 hours per week are eligible for Avari benefit programs unless otherwise stated. Connect & Learn About Avari: Discover our properties, destinations, and the hospitality experience we're building. Avari Management is an Equal Opportunity Employer committed to a diverse and inclusive workplace. All employment decisions are based on business needs, job requirements, and qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran or military status, or any other status protected by law. Avari Management provides reasonable accommodation for qualified individuals with disabilities in the application process. To request an accommodation, contact View email address on click.appcast.io. #J-18808-Ljbffr