Ophthalmic Assistant Certified

Site: Massachusetts Eye and Ear Infirmary

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Job Summary

Under the supervision of a licensed clinician, the Certified Ophthalmic Assistant (COA) provides clinical and administrative support to facilitate high-quality, efficient patient care in outpatient ophthalmology clinics and procedural areas.

Does this position require Patient Care?
Yes

Essential Functions
-Perform comprehensive ophthalmic testing, vision assessments, and diagnostic imaging to support patient evaluation and treatment.
-Obtain and document accurate patient histories, visual acuities, and other clinical measurements as appropriate.
-Administer diagnostic ophthalmic medications and eye drops as directed and in accordance with established clinical protocols.
-Assist ophthalmologists with minor office-based procedures, including laser treatments, injections, cryotherapy, and oculoplastic procedures.
-Measure, document, and report vital signs as needed for procedures and patient care.
-Prepare patients, examination rooms, and procedural areas for clinical evaluation and treatment.
-Prepare, clean, calibrate, and perform routine maintenance of ophthalmic equipment in accordance with manufacturer guidelines and infection prevention standards.
-Ensure appropriate availability, organization, and inventory of medical and ophthalmic supplies.
-Handle, label, store, and transport specimens, instruments, and medications in accordance with established safety, infection prevention, and regulatory requirements.
-Support clinic operations by assisting with administrative responsibilities, including patient call triage, in-basket management, and other assigned tasks.
-Provide clinical and operational coverage across ophthalmology clinics and locations as needed.
-Communicate effectively with patients, families, clinicians, and other members of the care team to support a positive patient experience.
-Document patient care and clinical information accurately and timely in the electronic medical record.
-Adhere to hospital policies, regulatory requirements, and applicable federal, state, and local guidelines while maintaining compliance with accreditation and patient safety standards.

Qualifications

Education

• High School Diploma or Equivalent required
• Can this role accept experience in lieu of a degree? No

Licenses and Credentials

• Certified Ophthalmic Assistant (COA) - Joint Commission on Allied Health Personnel in Ophthalmology (JCAHPO) required

Experience

• Experience working in a supervised ophthalmology clinic 0-1 year required or International Council of Accreditation (ICA) Assistant-level training program completion required

Knowledge, Skills & Abilities

• Knowledge of ophthalmic terminology, ocular anatomy and physiology, common ocular conditions, ophthalmic procedures, and medications.
• Strong interpersonal and customer service skills with the ability to provide compassionate, patient-centered care.
• Ability to provide care to patients across a variety of ages and levels of physical and cognitive ability.
• Excellent verbal and written communication skills.
• Strong organizational skills with the ability to prioritize tasks and adapt effectively in a fast-paced clinical environment.
• Ability to work independently and collaboratively as part of a multidisciplinary care team.
• Sound judgment, critical thinking, and problem-solving skills within the scope of the role.
• Proficiency with computers, electronic health records, and Microsoft Office applications.

Additional Job Details (if applicable)

Remote Type

Onsite

Work Location

800 Huntington Avenue

Scheduled Weekly Hours

40

Employee Type

Regular

Work Shift

Day (United States of America)

Pay Range

$28.40 - $42.83/Hourly

Grade

4At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

EEO Statement:

5110 Massachusetts Eye and Ear Infirmary is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at View phone number on aiapply.co.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.