Senior Manager, Network Engineering

Senior Manager, Network Engineering

Would you like to join a truly international, talent driven company that values Safety, Ethics, Quality, Innovation and Employee Opportunity? Otis is looking for a Senior Manager, Network Engineering to support Global Network Infrastructure and security which include but not limited to Global HQ and all factories.

The successful candidate will have a broad understanding of all relevant networking technologies (inclusive of data, voice and video), in order to design operational processes and tools ensuring that all networking investments are moved into production properly, the operations teams know how to support them, and appropriate tools are in place to monitor global networks.

On a typical day you will:

• Hold responsibility for Level 3 support of all technical issues
• Engage with the technical support teams, third-party suppliers and OEMs to ensure that all issues are resolved promptly and within the pre-defined SLAs
• Own the technical relationship with assigned vendors and partners
• Drive a culture of continuous improvement in supporting and delivering processes with a metrics and measurement mindset
• Design, build, and maintain Network Infrastructure for WAN/LAN/Firewalls (Cisco, Fortinet, Meraki)
• Plan for the implementation of requests and enhancements consisting of new business requests
• Act as subject-matter expert and technical engineer for the implementation of global network solutions in the data, voice and video space across all adopted Otis platforms
• Responsible for network troubleshooting, fault detection, isolation and repair of global network systems for one or more company business units
• Responsible for new systems' implementation and upgrades, including methods and processes for operationalizing global-network investments with a high availability and business continuity mindset
• Prepare detail level of network documentation and reports, as required

What you will need to be successful:

• A bachelor's degree in engineering, computer science, computer engineering or related discipline
• Cisco certifications are a plus
• Seven to ten years of hands-on experience supporting advanced network technologies (LAN, WAN and Data Center) utilizing various product platforms such as Cisco, F5 Load Balancers, NetScout, Statseeker and firewalls, such as Fortinet
• Seven to ten years of experience working with global-service providers and carriers within the telecommunications space
• An understanding of how to implement SLAs and other metrics
• Ten-plus years of experience working and supporting global network solutions, inclusive of routing protocols and switching technologies
• Advanced understanding of TCP/IP, EIGRP, BGP, VLAN, VPN, Firewall, SDWAN and load balancers, as well as exposure to Wi-Fi technologies
• Advanced cloud Networking experience in Azure and Google
• Advanced AI Integration and Automation
• Experience with end-to-end automation for both Hybrid and on premises data centers and MultiCloud (Azure, AWS, GCP) network connectivity
• Design and virtualize connectivity strategy across carrier facilities providing seamless automated integration between physical on -prem fabrics, public clouds and SDWAN/SASE architectures
• Working knowledge and hands-on experience with different cloud services providers, specifically Azure and GCP (preferred)
• Proven exposure and knowledge of cybersecurity and protocols (preferred)
• Experience deploying automated security ensuring ZTNA strategies and corporate security baselines are enforced programmatically across all cloud and on-prem environments (preferred)

Additional Comments:

Given the nature of the position, applicants must have authorization to work in the U.S. now and in the future without sponsorship.

What we offer:

• We offer a 401(k) plan with a generous company match and an automatic retirement contribution for your future financial security from day one of your employment, you and your eligible dependents will receive comprehensive medical, prescription drug, dental, and vision coverage.
• Enjoy three weeks of paid vacation, along with paid company holidays
• We provide paid sick leave, employee assistance, and wellness incentive programs to support your well-being.
• Life insurance and disability coverage to protect you and your family.
• Voluntary benefits, including options for legal, pet, home, and auto insurance.
• We offer generous birth/adoption and parental leave benefits, as well as adoption assistance, to support growing families.
• Pursue your educational goals with our tuition reimbursement program.
• Recognize and be recognized! We celebrate service anniversaries and offer spot performance bonus opportunities to show our appreciation.

The salary range for this role is $138,000-$208,000. We may ultimately pay more or less than the posted range, and the range may change in the future. Pay within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, and business or organizational needs.

Otis is the world's leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio.

You may recognize our products in some of the world's most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 72,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.

When you join Otis, you become part of an innovative global industry leader with a resilient business model. You'll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you'll gain working alongside the best and brightest, keep us connected and on the cutting edge.?

We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.

Today, our focus more than ever is on people. As a global, people-powered company, we put people passengers, customers, and colleagues at the center of everything we do. We are guided by our values that we call our Three Absolutes prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here.

Become a part of the Otis team and help us #Buildwhatsnext!

Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at View email address on click.appcast.io.