Unified Communications Administrator

Key Responsibilities:

• Provide technical knowledge of VoIP / PBX telephony systems, software, hardware, Telecommunications standards, and Cisco Unified Communications Manager.
• Provide technical knowledge of IM systems like Cisco Jabber, Webex or Microsoft Teams and Presence Services.
• Experience with Audio/Video Streaming to include set top box, Vbrick Rev, and Cisco Integrated Management Controller (IMC).
• Technical knowledge of VTC equipment such as TMS, CODEC, MCU and CMS.
• Ability to provide system/equipment/specialized training, technical guidance to lower skill level employees and support engineering with projects.
• Utilize knowledge of network topology; along with networked hardware and software tools listed above.
• Provide VTC service and support to include scheduling, monitoring, administrative support, and technical assistance to customers.
• Utilize ticketing software to manage plus prioritize workload and the ability to resolve break/fix and requests.
• Perform IOS and Software upgrades.
• Possess understanding of dialing protocols to include H.323, E.164 and SIP.
• Troubleshoot common UC&C issues to include identifying and correcting issues with endpoints, bandwidth saturation, profiles, and misconfigurations then perform root cause analyses.
• Assist in the development of the training, local guides, and Standard Operating Procedures (SOP) as they pertain to the UC environment.
• Perform patching and ensure compliance with network security policies/procedures.
• Creating/reporting notifications according to standard operating procedures.
• Assist in responsibilities and participate in special projects as tasked by Management.

Key Responsibilities:

• Provide technical knowledge of VoIP / PBX telephony systems, software, hardware, Telecommunications standards, and Cisco Unified Communications Manager.
• Provide technical knowledge of IM systems like Cisco Jabber, Webex or Microsoft Teams and Presence Services.
• Experience with Audio/Video Streaming to include set top box, Vbrick Rev, and Cisco Integrated Management Controller (IMC).
• Technical knowledge of VTC equipment such as TMS, CODEC, MCU and CMS.
• Ability to provide system/equipment/specialized training, technical guidance to lower skill level employees and support engineering with projects.
• Utilize knowledge of network topology; along with networked hardware and software tools listed above.
• Provide VTC service and support to include scheduling, monitoring, administrative support, and technical assistance to customers.
• Utilize ticketing software to manage plus prioritize workload and the ability to resolve break/fix and requests.
• Perform IOS and Software upgrades.
• Possess understanding of dialing protocols to include H.323, E.164 and SIP.
• Troubleshoot common UC&C issues to include identifying and correcting issues with endpoints, bandwidth saturation, profiles, and misconfigurations then perform root cause analyses.
• Assist in the development of the training, local guides, and Standard Operating Procedures (SOP) as they pertain to the UC environment.
• Perform patching and ensure compliance with network security policies/procedures.
• Creating/reporting notifications according to standard operating procedures.
• Assist in responsibilities and participate in special projects as tasked by Management.

Requirements

You'll Bring These Qualifications:

• TS/SCI security clearance with the ability to obtain a CI poly
• IAT II certification (mandatory)

Desired skills/certifications:

• Network+
• ITIL Foundations or Agile Foundations
• CCT Collaboration (CLTECH)
• CCNP Collaboration (CLFNDU)
• CCNP Collaboration (CLCOR)
• CCNP Collaboration (CLACCM) and or (CLCNF)

Minimum Education & Experience:


One of the following:

• High School/GED + 11 Yrs
• Associates + 9 Yrs
• Bachelors + 7 Yrs
• Masters + 5 Yrs
• PhD + 3 Yrs

Pay Range : There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at Bison Group that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At Bison Group, you will receive comprehensive benefits such as healthcare, wellness, financial, retirement, family support and time off benefits.

Since this position can be worked in more than one location, the range shown is the national average for the position: The proposed salary range for this position is: $140,000 - $180,000

Bison Group - Mission First. People Always At Bison Group LLC, we're more than a defense contractor - we're a people-focused small business with a strong culture built on trust, respect, and impact. We value every member of the team, foster open communication without the layers of a big corporation, and stand firmly behind our commitment to the veteran community through real, tangible action.When you join Bison Group, you're not just filling a role - you're stepping into a mission-critical environment where your work directly supports the Department of Defense, and national security objectives. Here, your skills are recognized, your growth is encouraged, and your contributions have a clear purpose. Why Candidates Choose Bison Group:

• A small business culture with transparency, flexibility, and leadership that listens.
• A proven commitment to veterans and professionals who have served.
• The opportunity to grow your skills in multi-source intelligence, biometrics, and identity intelligence.
• Work that directly impacts national defense, homeland security, and operational success.
• A team environment where every individual matters, and the mission comes first.

Bison Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by applicable law.