Field Service Coordinator

Job Title: Field Service Coordinator

The Field Service Coordinator is responsible for managing and coordinating field service operations for heavy-duty diesel trucks, equipment, and generators. This role acts as a key liaison between customers, field technicians, and internal teams to ensure timely, efficient, and high-quality service delivery. The ideal candidate will have strong organizational skills, technical knowledge of diesel engines and related systems, and the ability to thrive in a fast-paced environment.

Key Responsibilities:

• Service Scheduling: Coordinate and schedule field service appointments, preventive maintenance, and emergency repairs for customers, ensuring optimal use of technician time and resources.
• Customer Communication: Act as the primary point of contact for clients, providing updates on service status, addressing inquiries, and resolving scheduling or service-related issues.
• Technician Support: Dispatch field technicians to job sites, provide them with detailed work orders, and ensure they have the necessary parts, tools, and information to complete repairs or maintenance.
• Work Order Management: Create, track, and close work orders in the company's service management system, ensuring accurate documentation of services performed, parts used, and time spent.
• Parts Coordination: Collaborate with the parts department to order and track inventory, ensuring availability of components for scheduled and emergency repairs.
• Service Reporting: Generate and analyze service reports to monitor technician performance, customer satisfaction, and service efficiency; escalate issues as needed.
• Compliance & Safety: Ensure all field service activities adhere to industry regulations, safety standards, and company policies.
• Troubleshooting Support: Assist technicians remotely by providing technical guidance or coordinating with engineering teams for complex repairs on diesel engines, generators, or heavy equipment.
• Billing Coordination: Work with the accounting team to ensure accurate invoicing for completed services, including labor, parts, and travel costs.

Qualifications:

• Experience: 2+ years of experience in a service coordination, dispatching, or customer service role, ideally within the heavy-duty diesel truck, equipment, or generator industry.
• Technical Knowledge: Familiarity with heavy-duty diesel engines, generators, hydraulics, and electrical systems; ability to read and interpret service manuals and schematics is a plus.
• Skills:
  
  • Strong organizational and multitasking abilities.
  • Excellent verbal and written communication skills.
  • Proficiency in service management software (e.g., ERP systems, CRM tools) and Microsoft Office Suite.
  • Problem-solving skills and a customer-focused mindset.
  
  
  
  
  

Employee Benefits:

• Competitive Wages - Be paid your worth!
• Uniforms - fully supplied by Interstate!
• Tuition assistance - for educational and ongoing career growth
• Health, dental and vision coverage - begins on the first day of the following month.
• Paid Time Off - (PTO) starts accruing day one of your full-time employment.
• Holidays - 6 Holidays and 2 Floating Holidays per year
• 401(K) - with company matching.
• Long Term Disability - Supplied
• Short Term Disability - Supplied
• Life Insurance - Supplied
• Healthiest You - Virtual Health Care paid by Interstate.
• PPE Reimbursement - Safety Glasses and Safety Boot Reimbursement
• Pet Insurance - We care about our furry friends!
• Employee Discounts - available on products and services
• Paid Employee Assistance Program - Free 24/7 Access to a guidance consultant regarding life challenges you or family member may face.
• Paid Health and Well-being screening - for employees and their spouse

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Interstate Companies is an Equal Opportunity Employer, and we encourage all qualified and interested persons to apply for this position by submitting a resume for consideration.

Military Friendly Hiring.

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