GL/AUTO LIABILITY CLAIM COORDINATOR

GL/AUTO LIABILITY CLAIM COORDINATOR

Regular Full Time Professional PA, US Section 2: Position Purpose The GL/AUTO Claim Coordinator assists in the areas of General Liability, Auto Liability, and related exposures, vehicle safety, and the Employee Damage Program. Responsibilities include claims intake, monitoring and administration, report generation, and communication with employees, managers, insurance carriers, and medical staff. A bachelor’s degree is preferred, along with two to four years of related experience. Section 3: Major Responsibilities Function with autonomy, diplomacy and professionalism within the guidelines established by this organization Report on all information pertaining to key indicators of the organization, including Fleet, Insurance & Liability exposures related to this role Administer short- and long-range planning principles to anticipate and avoid issues Utilize support staff to the best interests of this organization Act as liaison, Team Leader, and link communication between the Vice President of Insurance/Corporate Compliance Officer, management, and support staff Function with the highest esteem in dealing with all employees, clients, and consumers of this organization Maintain a high level of confidentiality Promote the organization’s “TEAM SPIRIT,” harmony, and an image of high professional esteem Primary intake of all GL/AUTO claims Establish and maintain strict adherence to approved work schedule Evaluate practices, procedures, and facilities to assess risk Investigate accidents or incidents to discover causes Recommend solutions to issues, improvement opportunities, or new prevention measures Report on health and safety awareness, issues, and statistics Inspect quality on job sites Attend Safety Committee meetings either remotely or in person Request information from or provide information to injured workers, employers, providers, attorneys, co‑workers, and state regulatory boards Initiate contact with clients or policy holders on applicable claims to triage losses and confirm facts of loss, request additional information, and seek missing critical data elements Handle incoming phone calls and/or electronic/written inquiries from clients, claimants, providers, and agents/brokers relating to questions or problems associated with claims Provide professional customer service to all internal and external customers Maintain organization of claim files with accurate and timely documentation of work activity Manage various avenues of loss reporting: e‑mail, e‑reporting, telephone, fax, or U.S. Mail May be called upon to assist with special projects or other tasks not specifically listed in this job description Maintain and abide by OSHA requirements and guidelines Observe all Fire and Safety, Fiscal/Office/HR Personnel, HIPAA policies and procedures, and maintain confidentiality Attend all required and scheduled trainings and meetings Always maintain a professional demeanor and exercise good judgment in all areas of employment duties Vehicle requirements: current driver’s license, driver registration, and a functional vehicle Equipment operations: telephone, cellular, calculator, copier, fax, computer Computer software applications: knowledge of Microsoft Word, Excel, Outlook and other office software programs Physical requirements include sitting at a desk, lifting up to 50 lbs, reaching, bending, standing, stooping, twisting, climbing steps, and driving a vehicle; remote environment may be required; occasional travel between business units/office locations Section 6: Job Qualifications and Competencies Two or more years of general insurance, claim department operations, or related experience (preferred) Experience directly related to OSHA reporting, OSHA certification preferred Results-driven with demonstrated problem-solving and basic investigative skills Strong analytical skills; proven ability to collect and analyze data and trends; ability to draw conclusions and make appropriate recommendations Excellent verbal and written communication skills with the ability to interact with a variety of audiences effectively Strong computer skills and working knowledge of Microsoft applications (Word, Excel, Outlook) Valid driver’s license and reliable transportation Willingness to continue education to stay current with changing regulations Effective communication: ability to clearly and respectfully communicate with residents, families, staff, and external agencies; demonstrates active listening and ensures transparency in all interactions Ethical practice: upholds confidentiality, integrity, and ethical standards in all interactions and decisions, ensuring the rights and dignity of residents are prioritized Leadership and accountability: provides clear direction to staff, models positive behaviors, and takes responsibility for the success of the residential program; holds self and team members accountable for meeting expectations and standards Collaboration: works collaboratively with other professionals, families, and community partners to ensure quality care and services are provided to residents Cultural humility: demonstrates respect for and understanding of diverse backgrounds, needs, and perspectives of residents, staff, and families, fostering an inclusive and supportive environment Problem solving and conflict resolution: approaches challenges with a solution-focused mindset, resolving issues in a fair and timely manner while maintaining professionalism and promoting a positive atmosphere Adherence to policies and procedures: ensures compliance with all regulatory and organizational standards, maintaining a safe, respectful, and efficient residential environment EEO Class: 2 | FLSA Status: EXEMPT #J-18808-Ljbffr Apis Services Inc