IT SPECIALIST (CUSTOMER SUPPORT)

Job Title

The job title is not provided in the raw HTML.

Job Description

Duties include but are not limited to:

• Diagnosing and resolving problems in response to customer reported incidents.
• Monitor the helpdesk ticketing system continuously during hours of operation and complete/close-out the tickets within the system.
• Researching, evaluating, and providing feedback on problematic trends and patterns in customer support requirements.
• Create and update problem records in the applicable support ticket system.
• Installing, configuring, and maintaining operating systems and software applications applicable to business needs.
• Developing and managing customer service performance requirements, performs preventative maintenance and recommends preventative measures as necessary.
• Installing infrastructure and network devices in support of customer needs.
• Providing customer training; and/or ensuring the rigorous application of information security/information assurance policies, principles, and practices in the delivery of customer support services.
• Maintaining oversight, and reporting of system integrity to include event management, security mechanisms such as patching, virus protection, and host-based security systems.
• Perform remediations as necessary in accordance with oversight duties.
• Participate in appropriate in-service and workshop programs and attend any required meetings.