Patient Access Specialist

Lakeland 115 S Missouri Ave Suite 300 Lakeland, FL 33815, USA Job Overview This role involves assisting patients with insurance verification, scheduling clinical services, and ensuring pre‑registration requirements are met. The position offers a pay rate of $16/hr with eligibility for quarterly bonuses. Must be able to type a minimum of 35 words per minute (WPM). A typing assessment will be administered during the interview process. Key Responsibilities Insurance Verification & Documentation: Capture and verify patient demographics, insurance details (policy numbers, co‑pays, deductibles), and benefits eligibility. Secure necessary pre‑certifications and authorizations from insurance companies and physician offices. Scheduling: Accurately schedule clinical services, ensuring available times are identified and patient demographic and insurance details are confirmed. Customer Service: Maintain a professional and helpful relationship with patients, providing support with financial responsibilities and pre‑registration requirements. Data Entry & Systems Management: Accurately input patient and insurance data into appropriate systems, including procedure/diagnosis codes and authorization details. Compliance: Ensure adherence to HIPAA guidelines and organizational policies regarding patient information and financial responsibilities. Patient Financial Support: Assist patients in understanding their financial responsibilities and help guide them through the billing and payment processes. Team Collaboration: Work closely with internal teams to meet registration goals and minimize errors in scheduling and billing. Qualifications Education: High School Diploma or GED required. Associate or Bachelor’s degree in Business, Finance, Healthcare or related fields is preferred. Experience: Minimum of 1 year in patient access, financial services, or healthcare‑related roles; 2–3 years preferred. Skills Proficiency in medical terminology and insurance protocols. Strong oral and written communication skills. Ability to multitask in a fast‑paced environment and meet deadlines. Experience with hospital billing requirements and documentation processes. Knowledge of PHI and HIPAA. Ability to work in a team environment and adapt to flexible schedules. Bilingual skills are a plus. Desired Behaviors Team Player: Works well as a member of a group. Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well. Dedicated: Devoted to a task or purpose with loyalty or integrity. Self‑Starter: Inspired to perform without outside help. Goal Completion: Inspired to perform well by the completion of tasks. Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals. Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization. About GetixHealth Founded in 1992, GetixHealth has grown into a leading provider of healthcare revenue cycle management services, with offices across the United States and India. We work with healthcare organizations to optimize their financial performance, offering solutions that enhance efficiency and profitability. Our team of 1,800 dedicated professionals delivers exceptional patient care, compliance, and cutting‑edge technology to help clients succeed. With a relentless commitment to patient satisfaction, we ensure that every step of the revenue cycle is streamlined and patient‑centered. Benefits & Incentives Comprehensive Health Coverage: Medical, dental, and vision plans available starting after 90 days of full‑time employment. Life & Disability Insurance: Basic life/AD&D, short‑term, and long‑term disability coverage, with optional voluntary life/AD&D plans. 401(k) Plan: Eligible to participate after 6 months of continuous service. Paid Time Off (PTO): Start accruing PTO from your very first day of employment. Flexible Benefits: Customize your benefits package to fit your personal and family needs. GetixHealth is an equal opportunity employer and participates in E‑Verify. Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr