Operations & Business Development Manager

Job Description

Job Description

We are a growing commercial cleaning and field services company based in Mount Vernon, NY, looking for a sharp, organized leader to run the day-to-day engine of our business and help drive its growth. This is a hands-on role: you'll keep our field teams accountable, our clients informed, our pipeline moving, and our operations running smoothly.

If you're a natural leader who thrives on structure, communication, and follow-through, and you're motivated by growing a business, not just maintaining it, we want to meet you.

Role Expectations

Lead the Field

- Hold field supervisors accountable to company SOPs and daily reporting

- Monitor job documentation, follow up on open issues, and escalate recurring concerns to ownership

- Coordinate technician and subcontractor schedules, work orders, and job confirmations

Drive Growth

- Own and manage our AI-generated lead pipeline inside our CRM system, from first inquiry through scheduled site visit, including following up on inbound leads within a defined timeframe and calling warm leads

- Prepare and follow up on estimates and proposals until a decision is made, coordinating with ownership as needed

- Build repeat and referral business through past clients and relationships with property and facility managers

- Track weekly sales metrics: leads, estimates sent, jobs won, and close rate

Lead Client Relations

- Serve as the primary point of contact for client correspondence and status updates

- Address client questions and concerns professionally; support the owner on escalations

- Draft professional correspondence for clients, vendors, and internal teams

Run the Back Office

- Run daily and weekly reports on job status and performance

- Maintain internal documentation, work order records, and vendor files

- Manage and route company email inboxes; ensure nothing falls through the cracks

Support Safety & Compliance

- Help maintain documentation and standards for field safety and environmental compliance (NYSDEC, OSHA, SDS)

- Ensure PPE and proper storage protocols are followed in the field

- Lead first response documentation on any incident or spill (full training provided)

What We're Looking For

- Strong communicator: c lear, professional, and calm under pressure; you'll represent this company both in the field and on the phone

- Organized and detail-oriented: able to manage competing priorities without losing focus

- A natural leader: comfortable holding people accountable with professionalism

- Comfortable with outbound calls and proposal follow-up: this role includes real sales responsibility, not just admin support

- Solution-oriented: you don't just flag problems, you help solve them

- Proficient with Gmail, Google Sheets, and operations or task-management tools

- Comfortable learning and running a CRM system daily (full training provided)

- Prior experience in a service-based, sales, or operations environment preferred

Nice to Have

- Experience with ConnectTeam, Jobber, or similar field-management platforms

- Cleaning, facilities, or field services industry background

- OSHA 30-Hour General Industry Certification (or willingness to obtain within 90 days)

- Bilingual (English/Spanish)

Why Join Us

You'll play a key leadership role in a growing company where your work is visible and valued, and where growing the business benefits you directly. We invest in our people with training, clear expectations, and real room to grow.

Compensation

$65,000–$70,000 base salary, based on experience, plus commission on new and repeat business you personally source or close. This is a salaried, exempt position with a clear pathway to General Manager, including the opportunity to eventually run day-to-day operations of the company.

How to Apply

Submit your resume along with a brief note about why you're a strong fit. We review every application personally.

We are a growing commercial cleaning and field services company based in Mount Vernon, NY, looking for a sharp, organized leader to run the day-to-day engine of our business and help drive its growth. This is a hands-on role: you'll keep our field teams accountable, our clients informed, our pipeline moving, and our operations running smoothly.

If you're a natural leader who thrives on structure, communication, and follow-through, and you're motivated by growing a business, not just maintaining it, we want to meet you.

Company Description

We are a growing commercial cleaning and field services company based in Mount Vernon, NY, looking for a sharp, organized leader to run the day-to-day engine of our business and help drive its growth. This is a hands-on role: you'll keep our field teams accountable, our clients informed, our pipeline moving, and our operations running smoothly.\n\nIf you're a natural leader who thrives on structure, communication, and follow-through, and you're motivated by growing a business, not just maintaining it, we want to meet you.