Retail Store Manager

Location: 289 Court Street, Brooklyn, NY Employment Type: Full-time Reports To: Director of Retail / Ownership About Res Ipsa Res Ipsa is a travel-inspired lifestyle brand creating distinctive clothing, footwear, accessories, and home goods. We weave many of our fabrics by hand and give new life to vintage kilims and globally sourced textiles. The result is a collection of practical, refined, and often one-of-a-kind pieces—each with its own story. Our brand is travel. Our stores bring that idea to life through exceptional products, warm hospitality, and a point of view that values individuality over conformity. The Opportunity Res Ipsa is seeking an entrepreneurial, service-driven Store Manager to lead our new Brooklyn store. This is a hands-on leadership role for someone who loves beautiful products, understands relationship-based selling, and knows how to operate a small luxury boutique with discipline and care. The Store Manager will own the store’s sales performance, client experience, team culture, merchandising, inventory accuracy, and daily operations. The successful candidate will be comfortable adapting quickly, building lasting local and visitor relationships, and creating an experience that feels personal, relaxed, knowledgeable, and unmistakably Res Ipsa. What You’ll Do Drive Sales and Client Relationships Achieve store sales goals and improve key performance indicators, including conversion, average transaction value, units per transaction, and repeat-client business. Lead from the sales floor, personally engaging clients and demonstrating thoughtful, high-touch service. Build and maintain a strong client book through consistent outreach, follow-up, appointments, and product recommendations. Develop relationships with neighborhood residents, seasonal homeowners, visitors, stylists, hospitality partners, and other members of the local community. Identify opportunities for private shopping appointments, local collaborations, trunk shows, and store events. Turn product knowledge and brand storytelling into a compelling sales experience. Lead and Develop the Team Recruit, onboard, schedule, coach, and retain a talented store team. Set clear daily and weekly goals and hold the team accountable for results. Conduct regular sales coaching, product training, and performance conversations. Create a positive, inclusive, and high-performing culture grounded in ownership, curiosity, hospitality, and teamwork. Own Store Operations Oversee opening, closing, cash handling, deposits, returns, exchanges, and daily reporting. Maintain accurate inventory across Shopify POS and the physical store. Ensure one-of-a-kind items are recorded and removed from available inventory promptly when sold. Lead regular cycle counts and investigate inventory discrepancies. Communicate product needs, size gaps, transfers, and replenishment priorities to the retail and operations teams. Manage receiving, transfers, stock organization, supplies, repairs, and general store maintenance. Protect company assets and maintain appropriate loss-prevention practices. Ensure the store is clean, organized, secure, and ready for clients at all times. Represent the Brand Become an expert on Res Ipsa’s products, materials, makers, craftsmanship, and travel-inspired brand story. Maintain compelling visual merchandising that feels collected, colorful, sophisticated, and appropriate for the neighborhood. Provide thoughtful feedback on local demand, customer preferences, product performance, and emerging opportunities. Collaborate closely with the adjacent Res Ipsa Home store and the broader retail, merchandising, e-commerce, and operations teams. Serve as a trusted local ambassador for Res Ipsa within the community. What We’re Looking For At least three years of retail leadership experience, preferably in luxury, premium specialty retail, fashion, home, art, or hospitality. A demonstrated ability to meet sales targets and develop long-term client relationships. Strong leadership skills with experience hiring, coaching, scheduling, and managing performance. Excellent judgment, follow-through, and attention to detail. Comfort working in an entrepreneurial environment where managers are expected to solve problems and work alongside their teams. Experience with Shopify POS or a comparable retail platform. Strong written and verbal communication skills. An authentic interest in travel, design, craftsmanship, textiles, and individual style. Availability to work weekends, holidays, special events, and extended hours during peak periods. Ability to stand for extended periods and lift or move up to 30 pounds with or without reasonable accommodation. A college degree is not required. We value relevant experience, sound judgment, curiosity, and a proven ability to deliver results. How Success Will Be Measured Achievement of sales and profitability goals Conversion, average transaction value, and units per transaction Client acquisition, retention, and outreach activity Team engagement, development, and retention Inventory accuracy and operational execution Visual standards and quality of the client experience Local partnerships, events, and community engagement Compensation and Benefits The anticipated base salary range for this position is flexible, depending on experience and qualifications. Additional compensation and benefits include: #J-18808-Ljbffr Res Ipsa