Sign up to access all features of our service.
  • Job search
  • Favorites
  • Create a CV
    New
  • Salaries
  • Subscriptions

Senior Service Management Engineer

$96k - $163k
Full-time

Mastercard

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary

Senior Service Management Engineer

Overview

We are seeking a Senior Reliability Engineer/ Certificate Lifecycle Management Engineer.

The role of Business Operations Organization is to be the production readiness steward for Mastercard products. As a Business Operations SRE, we are responsible for ensuring that our platforms are stable and healthy. We break down barriers to run our products by fostering developer run ownership and empowering developers to build resilient products. We support our developers during the application build phase in software run principals that includes operational design, automation, capacity planning, certificate lifecycle management, and monitoring that leads to fault-tolerant, scalable products. We see the big picture and help create and enforce operations standards while facilitating an agile and learning culture.

We support daily operations with a hyper focus on triage, root cause analysis by understanding the business impact of our products and subsequently performing blameless post-mortems. The goal of every Business Operations team is to engage early in the development lifecycle to be more proactive and upfront in the development process, and to proactively manage production and change activities to maximize customer experience and increase the overall value of supported applications. Business Operations teams also focus on risk management by tying all our activities together with an overarching responsibility for compliance and risk mitigation across all our environments.

Ultimately, the role of Business Operations is to align Product and Customer Focused priorities with Operational needs by providing continuous feedback throughout the lifecycle.

Role

• Certificate Lifecycle Management:
o Serve as the primary contact responsible for detection of certificate renewals across Mastercard working with all program teams to help ensure certs are properly renewed in a timely fashion before they expire.
o Support services before they go live through activities such as certificate renewal consulting, and providing best practices to all teams around certificate renewal.
o Partner with program teams to review and assess certificate renewal automation against a common Mastercard standard for automated certificates renewals and assist in the creation and tracking of plans to remediate gaps.
• ITSM Practices:
o Analyses ITSM activities of the platform and provide feedback loop to development teams on operational gaps or resiliency concerns.
o Performs analysis of existing tickets to identify trends and patterns
• Risk, Standards & Controls Practices:
o Partner with program teams to ensure they are following documented Operational and Security Standards and review those controls aligned to the standards with the program teams

All About You
The ideal candidate will have experience in many of these areas:
• BS degree in Computer Science or related technical field involving coding (e.g., physics or mathematics), or equivalent practical experience.
• Appetite for change and pushing the boundaries of what can be done with automation. Be curious about new technology, infrastructure, and practices to scale our architecture and prepare for future growth.
• Systematic problem-solving approach, coupled with strong communication skills and a sense of ownership and drive.
• Interest in designing, analyzing, and troubleshooting large-scale distributed systems.
• Willingness and ability to learn and take on challenging opportunities and to work as a member of matrix based diverse and geographically distributed project team.
• Ability to balance doing things right with fixing things quickly. Flexible and pragmatic, while working towards improving the long-term health of the system.
• Comfortable collaborating with cross-functional teams to ensure that expected system behavior is understood, and monitoring exists to detect anomalies.

Preferred Qualifications:
• Experience with cryptography and certificate lifecycle management, data structures, scripting, pipeline management, and software design.
• Experience in working across development, operations, and product teams to prioritize needs and to build relationships is a must.
• Experience in a SRE role or related field.
• Experience using Excel, Access, Notepad++, and other desktop tools to manage and analyze large data sets.
• Proven expertise in relational database management systems (RDBMS) such as PostgreSQL and Oracle.
• Proficiency in SQL, PL/SQL, and PostgreSQL-specific features.
• Strong understanding of database architecture, performance tuning, and query optimization.
• Experience in Monitoring tools such as Splunk, Dynatrace.
• Experience in production support environments and ITIL processes.
• Experience with industry standard CI/CD tools like Git/Bitbucket, Jenkins, Maven, Artifactory, Groovy and Chef. Experience designing and implementing an effective and efficient CI/CD flow that gets code from dev to prod with high quality and minimal manual effort is required.
• Systematic problem-solving approach, coupled with strong communication skills and a sense of ownership and drive.
• Interest in designing, analyzing, and troubleshooting large-scale distributed systems.
• Willingness and ability to learn and take on challenging opportunities and to work as a member of matrix based diverse and geographically distributed project team.
• Ability to balance doing things right with fixing things quickly. Flexible and pragmatic, while working towards improving the long-term health of the system.
• Comfortable collaborating with cross-functional teams to ensure that expected system behavior is understood, and monitoring exists to detect anomalies.

Great to have:
• Awareness of security implementations, certificate management

Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact View email address on decentrajobs.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

  • Abide by Mastercard’s security policies and practices;

  • Ensure the confidentiality and integrity of the information being accessed;

  • Report any suspected information security violation or breach, and

  • Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

In line with Mastercard’s total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. The base salary offered may vary depending on multiple factors, including but not limited to location, job-related knowledge, skills, and experience. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance); flexible spending account and health savings account; paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave); 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire; 10 annual paid U.S. observed holidays; 401k with a best-in-class company match; deferred compensation for eligible roles; fitness reimbursement or on-site fitness facilities; eligibility for tuition reimbursement; and many more. Mastercard benefits for interns generally include: 56 hours of Paid Sick and Safe Time; jury duty leave; and on-site fitness facilities in some locations.

Pay Ranges

O'Fallon, Missouri: $96,000 - $163,000 USD

Vacancy posted 29 days ago
Similar jobs that could be interesting for youBased on the Senior Service Management Engineer in O Fallon, MO vacancy
  • Horner & Shifrin, Inc. seeks a Transportation Regional Manager for our O’Fallon, IL office. This full-time role oversees project teams, coordinates transportation engineering analyses, and delivers comprehensive end products while coordinating with clients, vendors and... 
    Senior
    Full time
    Work at office

    Gabriel Group

    O Fallon, MO
    23 hours ago
  • $90k - $130k

    A leading engineering firm is seeking a full-time Transportation Project Manager in O'Fallon, Illinois. The role requires a licensed professional engineer with over 10 years of experience in transportation projects. You will lead project teams, manage client relationships... 
    Senior
    Full time
    Flexible hours

    Horner & Shifrin, Inc.

    O Fallon, MO
    2 days ago
  • Phase2 Technology is seeking a Cyber Incident Response Business Development Senior Manager to contribute to our growth efforts in the Incident Response business. This role focuses on driving business development processes, establishing strategic relationships, and identifying... 
    Senior

    Phase2 Technology

    O Fallon, MO
    4 days ago
  • A healthcare services provider located in O'Fallon, Illinois, is seeking a Program Manager to oversee all management and leadership tasks in alignment with Government objectives. The ideal candidate must possess a Secret Clearance, PMP Certification, and extensive experience... 
    Senior

    Anaesthesia Associates of Massachusetts, P.C.

    O Fallon, MO
    2 days ago
  •  ...Senior Product Manager - Technical The Mastercard Settings team is looking for a Senior Product...  ...Uses runtime metrics of their services in market as a feedback loop into the...  ...clear and easily consumable by other engineering teams Enables self-service support... 
    Senior

    Dynamic Yield

    O Fallon, MO
    1 day ago
  • $96k - $163k

     ...and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Service Management Reliability Engineer Who is Mastercard? At Mastercard Technology, we work to... 
    Full time
    Part time
    Work experience placement
    Worldwide
    Flexible hours

    Mastercard

    O Fallon, MO
    29 days ago
  •  ...clients who are in the market for a new solution to their wealth management needs. Follow our process for designing and building your new...  .... Develop great client relationships through Concierge Level Service. Benefits No ceiling on income. Duties & Responsibilities To... 
    Senior
    Work experience placement
    Work at office

    Krilogy

    O Fallon, MO
    21 hours ago
  •  ...and determine primary functions that the project is to provide. Document and coordinate changes and enhancements of products and services and prepare and/or present documentation of business/technical presentations. Knowledge of the Human Resource Domain preferred.... 
    Senior
    Relocation

    Samprasoft

    O Fallon, MO
    2 days ago
  •  ...Director, Strategic Program Management Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible... 

    Samprasoft

    O Fallon, MO
    1 day ago
  • $15 - $20 per hour

     ...family of companies, the global leader in Pest Control and other services across more than 90 countries. We pride ourselves on being a...  ...purpose of this role is to perform our industry leading pest management services for residential customers. You will be responsible for... 
    Hourly pay
    Full time
    Part time
    Local area
    Immediate start
    Monday to Friday
    Weekend work

    McCloud Services

    O Fallon, MO
    3 days ago
  • $96k - $163k

     ...deliver a unique set of products and services that help people, businesses and...  ...greatest potential. Title and Summary Senior Site Reliability Engineer Who is Mastercard? At...  ...development process, and to proactively manage production and change activities to... 
    Senior
    Full time
    Part time
    Worldwide
    Flexible hours

    Mastercard

    O Fallon, MO
    9 hours ago
  • $142.9k - $266k

     ...Number: R0241993 Cyber Incident Response Business Development Senior Manager The Opportunity: Join a team to contribute to Booz Allen's...  ...breach counsel, incident response retainers, and cybersecurity service providers Experience with presenting and communicating to... 
    Senior
    Full time
    Contract work
    Part time
    Local area

    Phase2 Technology

    O Fallon, MO
    4 days ago
  • A leading civil engineering firm is seeking an experienced Civil Project Manager to oversee residential land development projects in Cottleville, Missouri. This role requires strong project coordination, technical leadership, and exceptional communication skills to ensure... 
    Senior

    AlphaX

    Cottleville, MO
    2 days ago
  • Reynolds, Smith & Hills Inc. is seeking a Program Manager for Transportation projects in the Great Lakes Division. The role leads design-build projects and Owners Representative program delivery, guiding development of manuals, templates and RFPs to meet FHWA requirements... 
    Senior

    Reynolds Smith & Hills Inc.

    Saint Charles, MO
    23 hours ago
  • Bodwe Professional Services, LLC is seeking a Transportation Project Manager in Saint Charles, Missouri. This pivotal role involves leading high-profile projects...  ...will possess a Bachelor's degree in Civil Engineering, a PE license, and 8+ years of experience. Strong... 
    Senior

    Bodwe Professional Services, LLC

    Saint Charles, MO
    4 days ago
  •  ...experience in the industry, overseeing projects in various therapeutic areas, including oncology. You will lead cross-functional teams, manage client proposals, and ensure project milestones are met. Passion for drug discovery and strong communication skills are essential.... 
    Senior
    Full time

    Eurofins

    Saint Charles, MO
    3 days ago
  • A leading fulfillment solutions provider in Saint Charles, Missouri, is seeking a Software Development Manager to lead a talented team of developers. This role demands significant experience in software development, strong leadership, and excellent problem-solving skills... 
    Senior
    Full time

    Distribution Management

    Saint Charles, MO
    2 days ago
  • $34.75 - $37.75 per hour

    Monroe Village in Monroe Township, NJ, is looking for an experienced LPN Supervisor to oversee the overnight shift. The role involves providing direct nursing care to residents and supervising Certified Nursing Assistants. The ideal candidate will have a valid NJ LPN license...
    Senior
    Hourly pay
    Night shift

    Monroe VIllage

    Old Monroe, MO
    2 days ago
  •  ...Missouri is seeking a Production Leader to oversee meat processing and packaging operations. This role demands strong leadership, KPI management, and compliance with USDA regulations. You will be responsible for daily operations and ensuring a culture of accountability and... 
    Senior
    Relocation

    JSR Associates

    Saint Charles, MO
    3 days ago
  • A leading IT staffing firm in Missouri is seeking an experienced project manager to define IT solutions for Payroll services. The role demands over 10 years in project management, familiarity with payroll processes, and the ability to lead diverse project teams. Ideal candidates... 
    Senior

    Procom Services

    Saint Charles, MO
    5 days ago
  • $111k - $185k

    Diagraph in Saint Charles, Missouri, is seeking a Service Manager to lead and develop a high-performing service organization. The role involves...  ...skills, and a Bachelor's degree in business or engineering. The position offers a competitive compensation range of $11... 
    Senior

    Diagraph

    Saint Charles, MO
    4 days ago
  • Civil and Environmental Consultants is seeking an Archaeological Field Supervisor in Saint Charles, Missouri. The role involves managing project teams to navigate environmental regulations and overseeing all phases of archaeological investigations. The ideal candidate... 
    Senior

    Civil and Environmental Consultants

    Saint Charles, MO
    3 days ago
  • Enterprise Bank & Trust in Saint Peters, Missouri is seeking an AVP, Relationship Manager responsible for developing and managing new client relationships while enhancing existing ones. This role involves providing financial solutions proactively and supporting efforts... 
    Senior

    Enterprise Bank & Trust

    Saint Peters, MO
    4 days ago
  • $65k - $72k

     ...for a growing company? This is an outstanding opportunity for an accomplished HR Generalist looking to step into a Human Resources Manager role. You'll have ownership of all core HR functions, work directly with company leadership, and play a key role in building a positive... 
    Senior
    Local area

    Merric Millwork & Seating

    O Fallon, MO
    9 hours ago
  •  ...retail, and residential loans. The successful candidate will maintain high credit quality standards while working closely with senior management and community advisory boards. Comprehensive healthcare and generous paid time off are part of the Total Rewards program... 
    Senior

    First Mid

    Saint Peters, MO
    2 days ago
  • Outfield Healthcare Partners in Saint Charles, Missouri, is seeking a dedicated Social Worker to identify and meet the psychosocial needs of residents in a long-term care facility. The role involves conducting assessments, maintaining compliance with regulations, and developing...
    Senior

    Outfield Healthcare Partners

    Saint Charles, MO
    5 days ago
  • $19 - $19.25 per hour

    A retail company in Missouri is seeking a Senior Assistant Store Manager to establish Guest Services and support daily operations. This full-time position aims for maximum sales and profitability by developing staff and managing inventory, offering an hourly pay of $19... 
    Senior
    Hourly pay
    Full time

    Spencer's

    Saint Peters, MO
    2 days ago
  • W3Global seeks a seasoned accounting executive to oversee the accounting and billing functions, maintain the general ledger across multiple entities, and support the President and VP of Finance. The role requires a BS in accounting, 10+ years of supervisory accounting experience...
    Senior

    W3Global

    Saint Charles, MO
    1 day ago
  • Sodexo is seeking a Senior Food Supervisor at Lindenwood University in Saint Charles, Missouri. In this role, you will oversee the daily operations in food service, coordinating the work activities of service employees across various food operations like cafeterias and... 
    Senior
    Flexible hours

    Sodexo

    Saint Charles, MO
    2 days ago
  • Cedarhurst Senior Living in Missouri seeks a Director of Sales to drive occupancy and revenue by leading the full sales process from inquiry through move-in, and by developing a strategic sales plan. You will cultivate referral networks, partner with leadership, coach... 
    Senior

    Cedarhurst Senior Living

    Saint Charles, MO
    2 days ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Senior Service Management Engineer. Be the first to apply!