Program Manager

Overview Job Summary: Program Manager will facilitate and lead strategic initiatives for a defined customer (internal or external) or user. Provide management and guidance to multi-functional project teams. Manage and enhance customer relationships. Provide full accountability for project budgets, schedules, project management, and performance requirements for enterprise level projects. Responsibilities Responsible for ensuring all of the project requirements and/or objectives are correctly gathered, understood and properly translated for execution. Build teams to address the project goals and objectives for multiple and/or enterprise level projects. Collaborate with customers (internal or external) from requirements gathering through product acceptance. Align the program team to customer needs by establishing milestones, goals, and objectives based on input from all functional areas and stakeholders within the enterprise project. Review project schedules with functional project managers and project coordinators allocated to projects. Provide guidance and motivation to project teams to successfully achieve project goals and corporate initiatives. Communicate project objectives in terms of overall strategic business objectives. Serve as interface with customers, vendors, stakeholders and project sponsor(s). Devise creative solutions to critical customer and user needs. Manage development of project plans with focus on achievement of project goals and corporate initiatives, including project specific KPI’s or metrics. Recognize and manage KPI performance within scope, quality, time and cost constraints. Obtain and summarize current project information and milestone status versus project performance baseline. Drive project/program tasks to completion in accordance with the project schedule. Coordinate the efforts of the team to develop an integrated project plan and risk analysis with action plans to mitigate risks. Manage resource capacity and time tracking allocated to enterprise level project. Perform financial management and analysis of costs for enterprise level projects and programs including CERs, travel, training, resources allocation and other project related costs. Forecast project budget and HR needs for current and future site needs. Accountable for overall project success, including cost, schedule, quality, and scope management. Balance cost, schedule and time frames against enterprise level project requirements. Report project status, issues and implemented solutions as well as evaluations and assessments of results. Provide leaders with updates, including opportunities for improvement. Identify potential problem areas and implement alternative solutions. Identify cost-saving opportunities to streamline processes and systems. Provide stakeholders with regular project performance status, variances to plan, and corrective actions if required. Share best practices within the department and with other facilities to ensure continuous improvement. Drive continuous improvement through trend reporting and metrics management. Demonstrate commitment to customer service by anticipating, meeting and exceeding expectations, and solving problems quickly and effectively. Coach others through difficult decision-making situations. Design and facilitate training related to the implementation of enterprise initiatives. Engage and collaborate with customers within the organization to obtain understanding of and evaluate project impact. Drive clear, concise, and effective communication across mediums and audiences. Work closely with communications, stakeholders, and management to stay informed of important company information and evaluate program effectiveness. Comply with all procedures within the company security policy. May perform other duties and responsibilities as assigned. Knowledge Requirements Project Management Professional (PMP) certification preferred Knowledge of company operating policies and procedures required Expert knowledge of the company culture and guiding principles Adept at navigating diverse cultural and organizational landscapes Collaborates with employees across facilities to achieve results Proficiency in Microsoft Office (Excel, Word, PowerPoint) and email Education & Experience Requirements Bachelor’s degree required Minimum five (5) years of work-related experience in project management or related discipline Or an equivalent combination of education, training and/or experience #J-18808-Ljbffr