Server

Pelican Brewing Company - Server

Being of service to facilitate memorable moments, meaningful connections, inspiring loyalty and creating a reputation of excellence in hospitality by providing positive, personable interactions with our guests and our co-workers. To maintain expert knowledge of food and beverage menus and our local areas and attractions and provide a superior level of service to our guests while maintaining speed and efficiency.

Key Accountabilities:

• Responsible for providing exemplary guest service, communicating effectively and efficiently with FOH and BOH.
• Understands the importance of being hospitable, friendly, and communicative with guests to ensure a positive dining experience at the Pelican.
• Communicates effectively with team to streamline communication about any ticket issues or menu changes throughout shift.
• Removes dishes and glasses from tables as they see fit, when delivering food.
• Delivers additional requests such as sauce, napkins, or extra plates to guests in a timely manner, when asked.
• Can work in a fast-paced environment and remain calm and agile when faced with challenges.
• Resolves complaints as he/she becomes aware of them, notifying the manager of any complaints received.
• Assists other service personnel as needed.
• Performs all duties in accordance with the Family of Companies and Pelican customer service standard.
• Maintains knowledge and provides information to guests of Pelican menu items, events, and community involvement.
• Assist with Banquets when scheduled- set up, break down PDR, relay food, drinks, and information to the appropriate team members
• Other duties to be assigned as requested

Core Values:

Entrepreneurial Spirit. Is a mindset. It's an attitude and approach to thinking that actively seeks out opportunity rather than waiting to adapt to change. We are passionate about making things better today than they were yesterday.

Generosity. Be a giver not a taker. It is a readiness to give more of ourselves than is expected. Be generous of spirit—assume good intent in all interactions.

Humility. It's about all of us--guests, customers, employees, shareholders, and communities. Our motivation is creating the best outcome and not letting our individual egos get in the way. We do what is required on any given day and no job is beneath us.

Agility. Able to quickly analyze and take action. Nimble and able to continuously adapt to changing circumstances while always keeping the end goal in mind.

Empathy. Understand the feelings and experiences of others so that you can share their point of view. Look at situations through the eyes of others to understand their challenges and roadblocks. This creates win-win opportunities for our guests, teams, and communities.

Optimism. You can if you think you can. Hopefulness and confidence about the future especially when faced with challenges. It is a way of life and thinking that accentuates the positives. Finding the magic and believing that amazing is possible.

Tenacity. Persistence and determination. Always finding a way to do what you said you were going to do. Blowing through the roadblocks and never giving up. Total success through uncompromising excellence-no excuses.

Requirements:

• Two years of Front of House restaurant experience
• Cash handling knowledge and experience
• OLCC Certification and Food Handler's Certification
• Professional and positive attitude
• Knowledge of beer and cocktail programming
• Physical endurance to move quickly and ability to carry large trays
• Job requires possible nights, weekends, holidays shifts.