Information Technology (IT) Knowledge Management Support

Koniag Data Solutions, a Koniag Government Services company , is seeking an Information Assurance (IA) Security Administrative Support Services to support KDS at Joint Base, San Antonio, TX. This position requires the candidate to be able to obtain a Public Trust. This position is for a Future New Business Opportunity.


We offer competitive compensation and an extraordinary benefits package including health, dental and vision insurance, 401K with company matching, flexible spending accounts, paid holidays, three weeks paid time off, and more.

Essential Functions, Responsibilities & Duties may include, but are not limited to:

• Provides expert-level support for the Defense Health Agency's IT Knowledge Management initiatives, with a primary focus on leveraging SharePoint and other collaborative technologies across the DHA's global network of military hospitals, medical clinics, and dental clinics.
• Serves as a key specialist responsible for designing, implementing, and maintaining comprehensive knowledge management systems that support DHA's complex IT operations and decision-making processes.
• Leads the development and implementation of IT knowledge management strategies that align with DHA's overall IT objectives, ensuring efficient capture, organization, and dissemination of critical information across approximately 250,000 end-user devices and 3,000 physical and virtual servers at 250 sites worldwide.
• Designs and oversees the implementation of SharePoint-based knowledge repositories, collaboration spaces, and information portals tailored to the needs of various IT teams within DHA.
• Ensures these platforms comply with DoD cybersecurity requirements, Risk Management Framework (RMF), and relevant DoD strategies.
• Develops and maintains taxonomies, metadata schemas, and content organization structures to enhance searchability and accessibility of IT knowledge assets.
• Implements advanced search capabilities and knowledge discovery tools to improve information retrieval efficiency.
• Collaborates with IT teams across various disciplines (e.g., systems administration, cybersecurity, network operations) to identify critical knowledge areas and develop processes for capturing and sharing best practices, lessons learned, and standard operating procedures.
• Implements and manages knowledge-sharing platforms that facilitate collaboration and information exchange among geographically dispersed IT teams.
• This includes setting up and maintaining discussion forums, wikis, blogs, and other collaborative tools within the SharePoint environment.
• Develops and oversees the implementation of knowledge retention strategies, ensuring that critical IT knowledge is preserved and remains accessible despite personnel changes or organizational restructuring.
• Designs and implements metrics and reporting systems to measure the effectiveness of knowledge management initiatives.
• Provides regular reports to leadership on knowledge utilization, gaps, and improvement opportunities.
• Leads the integration of knowledge management practices into IT service management processes, ensuring that knowledge articles are linked to incident, problem, and change management workflows.
• Develops and delivers training programs on effective use of knowledge management tools and best practices for knowledge sharing and collaboration.
• Promotes a culture of knowledge sharing across the DHA IT organization.
• Stays abreast of emerging knowledge management technologies and methodologies, continuously improving DHA's knowledge management capabilities to support evolving IT needs and challenges.
• Works closely with information security teams to ensure that knowledge management systems and practices adhere to DHA's security policies and protect sensitive information appropriately.

Work Experience, Knowledge, Skills & Abilities:

• Bachelor's degree in Information Systems, Knowledge Management, Computer Science, or a related field.
• Master's degree preferred.
• Relevant certifications (e.g., Microsoft Certified: SharePoint Server, KM Institute Certified Knowledge Manager, or equivalent) are highly desirable.
• 7-10 years of experience in IT knowledge management, with at least 5 years of experience implementing and managing enterprise-scale knowledge management systems, preferably in SharePoint environments.
• Should have demonstrable experience in large, complex organizations, preferably in military or healthcare settings.
• Familiarity with DoD IT operations and knowledge management best practices is a significant plus.

Requirement:

• Ability to obtain a public trust

Our Equal Employment Opportunity Policy

The company is an equal opportunity employer. The company shall not discriminate against any employee or applicant because of race, color, religion, creed, ethnicity, sex, sexual orientation, gender or gender identity (except where gender is a bona fide occupational qualification), national origin or ancestry, age, disability, citizenship, military/veteran status, marital status, genetic information or any other characteristic protected by applicable federal, state, or local law. We are committed to equal employment opportunity in all decisions related to employment, promotion, wages, benefits, and all other privileges, terms, and conditions of employment.

The company is dedicated to seeking all qualified applicants. If you require an accommodation to navigate or apply for a position on our website, please get in touch with Heaven Wood via e-mail at View email address on click.appcast.io or by calling View phone number on click.appcast.io to request accommodations.

Koniag Government Services (KGS) is an Alaska Native Owned corporation supporting the values and traditions of our native communities through an agile employee and corporate culture that delivers Enterprise Solutions, Professional Services and Operational Management to Federal Government Agencies. As a wholly owned subsidiary of Koniag, we apply our proven commercial solutions to a deep knowledge of Defense and Civilian missions to provide forward leaning technical, professional, and operational solutions. KGS enables successful mission outcomes for our customers through solution-oriented business partnerships and a commitment to exceptional service delivery. We ensure long-term success with a continuous improvement approach while balancing the collective interests of our customers, employees, and native communities. For more information, please visit

Equal Opportunity Employer/Veterans/Disabled. Shareholder Preference in accordance with Public Law 88-352