Receptionist
Madge & Johnson, P.C.
Job Description
Job Description
Join Our Team
Madge & Johnson, P.C. is a well-established estate planning, elder law, probate, and trust administration firm located in Westford, Massachusetts. We are dedicated to helping individuals and families navigate some of life's most important and emotional moments with compassion, professionalism, and exceptional service.
We are seeking a warm, organized, and detail-oriented Receptionist to be the face of our firm. This is much more than answering phones—you will be the first person our clients interact with, whether by phone or in person. Many of our clients are experiencing the loss of a loved one or planning for difficult life transitions, so empathy, patience, and outstanding customer service are essential.
If you enjoy helping people, thrive in a fast-paced office, and take pride in creating a welcoming experience, we'd love to meet you.
Responsibilities:
- Greet clients and visitors with warmth and professionalism
- Answer and direct incoming phone calls with empathy and efficiency
- Schedule consultations and client appointments
- Conduct new client intake and gather required information and documentation
- Open and maintain client files
- Perform data entry with a high level of accuracy
- Prepare, scan, upload, and organize documents
- Follow up with clients regarding outstanding documents and appointments
- Manage calendars and appointment confirmations
- Maintain an organized and welcoming reception area
- Assist attorneys and staff with administrative projects as needed
- Provide exceptional customer service to every client and guest
Qualifications:
- Previous receptionist, administrative assistant, customer service, or office experience preferred
- Excellent verbal and written communication skills
- Professional, compassionate, and patient demeanor
- Strong organizational skills and attention to detail
- Ability to multitask and prioritize in a busy office
- Comfortable using Microsoft Office and learning new software
- Dependable, punctual, and a team player
Vacancy posted 1 day ago
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