Hotel Front Desk Clerk

Front Desk Clerk

As a Front Desk Clerk, you'll be the ultimate host, making each guest feel like a VIP from the moment they walk through the door. With your warm smile and upbeat energy, you'll set the tone for a fantastic stay! Your days will be full of varietychecking guests in and out with ease, handling payments like a pro, and being the go-to expert for any questions or needs. With your charm and top-notch customer service, you'll create unforgettable experiences that keep guests coming back for more and raving about our hotel. Ready to be part of the magic? Apply today!

What you will do as a Front Desk Clerk:

• Maintain thorough knowledge of the hotel reservations system.
• Promptly answers telephone calls to the Front Desk and conducts reservations accordingly.
• Effectively answers any guest questions and consistently directs guests to proper areas for answers.
• Processes guest transactions with minimal error and consistently use proper group, source, and reason codes.
• Handle all guest transactions in an expeditious and concise manner.
• Promptly alerts the Bell Person to assist with luggage. Calls Valet upon check out.

Who We Are:

We are Turning Stone Enterprises, a dynamic organization with a diverse range of business operations. Among our prominent offerings is the Turning Stone Resort Casino, which has received the prestigious Best of New York Gaming Resort award for an impressive six consecutive years. Complementing this flagship property, we operate satellite casinos like YBR Casino & Sports Book, Point Place Casino, and The Lake House at Sylvan Beach. Beyond gaming and hospitality, our portfolio also includes convenience stores, three 18 hole PGA-level golf courses, and other unique ventures.

Work Experience:

To be successful as a Front Desk Clerk, you'll need:

• A High School Diploma or Equivalency.
• Experience in a guest contact position.
• Hotel and cashiering experience.
• Excellent communication and computer skills.
• Ability to stand/walk for long periods of time and lift up to 35 lbs.

What we value:

• Positivity Team members who are passionate to learn, energetic to hit the ground running and willing to grow in a professional, team-oriented environment with a focus on guest service.
• Growth Opportunities We offer a successful journey, including hands-on training and support to advance your career.
• Empowerment We believe in our team members. With learning opportunities, career growth potential and recognition of outstanding performance, we encourage our team to take pride in their work.

Benefits:

• Paid weekly
• Variety of schedules
• Paid time off
• Tuition assistance
• Career-building professional development
• Discounts from dining to fuel to concerts
• Team Member appreciation events
• Quality healthcare and dental benefits
• A robust 401k retirement plan
• Dealer School
• Finance Scholarship Program

Why You Will Appreciate Us:

At Turning Stone Enterprises, we prioritize the well-being and professional growth of our team members by offering an extensive array of benefits. From comprehensive medical, dental, and vision plans to a 401(k) and life insurance, we ensure your health and financial security. Our work-life balance support includes paid time off, paid holidays, and team member assistance programs. We're also committed to wellness, with various programs and an upcoming 5,000-square-foot onsite medical center.

With over 4,500 team members across Central New York, we focus on delivering exceptional experiences for both our guests and staff. Our resources include training programs, complimentary shuttles, and career development initiatives, helping you reach your professional goals. Whether you're starting your career or advancing it, join us for a rewarding journey of growth and success at Turning Stone Enterprises. We look forward to welcoming you to our team!