US EAP Program Coordinator

Program Coordinator Overview The role of Program Coordinator is responsible for the Healthcare Professional facing operational delivery of the Durbin Early Access / Expanded Access Programs. Responsibilities Management of all HCP inquiries into the dedicated program email boxes and telephone lines Works closely with the Project Management team to understand the specificities of each program Assists HCPs with queries and escalates any medical enquiries to the relevant personnel Manages the qualification process as per relevant SOPs and cGDP processes for HCPs wishing to register with Durbin Manages HCP and hospital accounts within Durbin systems, liaising with QA/RP colleagues and finance colleagues to complete account set‑up and revalidation if needed Responsible for management of new requests entering the Durbin EAP portal (Uniphi), including assessment of basic criteria for enrolment of patients into each program by their HCP Progresses approved requests for access into product orders and manages communications with internal colleagues and the HCP customer to ensure timely and compliant delivery of product Manages reports and dashboards to communicate on program metrics to internal teams and also pharmaceutical company clients Creates and issues invoices for product orders and manages the submission of invoices into hospital and site systems Liaison with internal finance colleagues for reconciliation of overdue accounts and incoming invoice payments Candidate Requirements Ideally educated to degree level Fluent in English and competent in French, Spanish or Italian Previous experience in healthcare / pharmaceuticals customer services Proficient in the use of Microsoft Office (Outlook, Word and Excel) Previous experience of ERP systems use, such as SAP or D365 is an advantage #J-18808-Ljbffr