Case Manager - Case Management & Supportive Services

Who We Are: CAMBA is a community of staff, volunteers, clients, donors, neighbors and partners who work together to build an inclusive New York City, where all children and adults have access to the resources and supports they need to thrive. We take a comprehensive approach by offering more than 180 integrated programs in: Education & Youth Development, Family Support, Job Training & Employment Support Services, Health, Housing, and Legal Services. We reach more than 72,000 individuals and families each year at our 100 locations, including 10,000 youth. CAMBA serves a diverse cross section of New Yorkers from new mothers in Brownsville to job seekers in the Rockaways. More than half of our clients are immigrants and refugees from around the globe. Over 85% of our families live in poverty, reflecting the challenges faced by nearly 1.7 million New Yorkers today.

Case Management and Supportive Services Program (CMSS) provides community-based HIV/AIDS case management, health education/risk reduction and the provision of food voucher services to individuals People Living with HIV/AIDS (PLWHA), that have income below 500% of Federal Poverty Level based on household size and are New York State residents. This dynamic model of case management, health education/risk reduction and food voucher services will actively address the multiple needs of PLWHA and remove the barriers that prevent retention in care and treatment. This case management model serves as a bridge to help consumers learn to navigate the health care and support system and gain the knowledge and skills necessary to effectively self-manage their care. It also helps support consumer entry into the full continuum of care that is available. Case management efforts must focus on improving health outcomes, leading to viral suppression.

Position: Case Manager

Reports To: Program Manager

Location:19 Winthrop Street, Brooklyn NY 11225

What does the Case Manager do:

• Maintain professional relationships with clients and client confidentiality.
• Practice Universal Precautions/Standard Protocol & Procedures.
• Comply with any and all Federal, State, City and CAMBA security and privacy polices intended to protect the security and privacy of individually identifiable health information.
• Prepare marketing materials for the program.
• Conduct outreach activities to market the program to the community to recruit new clients and re-engage former clients.
• Follow-up with clients and with referral organizations regarding client contact and progress with referral.
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• Contact clients via telephone, mail and/or face-to-face home and office visits to ensure adherence to program, and document via progress notes.
• Input client data and client progress information into automated database.
• Escort clients to appointments (educational, medical, social service, etc.).
• Provide all required information for weekly/monthly/quarterly/annual reports.
• Create and maintain client files and make copies of all client documents.
• Prescreen clients over the telephone for eligibility and may schedule intake appointments.
• Assist clients in completing all CAMBA intake applications and forms.
• Work with clients to break through barriers to client goals and to assist clients in advocating for themselves and in moving toward self-sufficiency.
• Schedule appointments for client with referral organizations.
• Assist clients in completing all CAMBA intake applications and forms as needed.
• Assist clients in completing applications for benefits and entitlements and may process applications on clients' behalf.
• Schedule appointments for client with referral organizations.
• Follow-up with clients for a period after successful completion of their primary goals to assure client stability.
• May evaluate actual living conditions of clients through home visits.
• Tasks may be modified, expanded, and/or assigned over time.

What are the Qualifications for the Position:

• Associate or bachelor’s degree and one (1) year experience in case management or related social service field, or
• High School Diploma or General Equivalency Diploma and two (2) years’ experience in case management or related social service field, or
• Sufficient education and technical expertise to comprehend written and oral instructions to accomplish tasks, and to document accomplished tasks, and three (3) years of experience in case management or related social service field.
• Bi-lingual in Spanish

Minimum Experiences and Skills Required:

• Relevant experience described above, preferably in a mid-sized (250+ employees) organization working with persons with a history of homelessness, mental illness, and/or substance abuse.
• Good written & verbal communication.
• Computer literacy in Microsoft Office Suite.

Compensation : -$53,045
When salary ranges are listed, the range would represent the low and high end for the applicable position & program. The salary offered would be based on various factors unique to each program and candidate. This includes but is not limited to experience, education, budget and/or program size, internal equity, skills and other factors that may be required for the position and organization.

Status: - Full-time (35 hours per week)
Benefits : CAMBA offers a comprehensive benefits package including health insurance, dental insurance, 403(b) retirement plan with employer match, paid time off (vacation, personal, and sick time), and paid holidays.

CAMBA and CAMBA Housing Ventures are proud to be an Equal Employment Opportunity Employer. We value a diverse & inclusive workforce and do not discriminate based upon race, religion, color, national origin, gender, gender identity, gender expression, sexual orientation, age, status as a protected veteran, status as an individual with a disability (including pregnancy, childbirth, or related medical conditions), or other applicable legally protected characteristics.